Implementation Manager

Vori is transforming the future of the $1T grocery industry. Vori is a rapidly growing fintech + vertical AI startup that provides an integrated operating system  POS, payment processing, and inventory management. We help local and regional grocery businesses thrive and compete against retail giants like Walmart and Amazon. Our mission is to reduce food waste and food insecurity, nourishing communities across the country.

Vori is seeking a proactive and highly motivated Implementation Manager to work with customers post-sale, ensuring seamless implementations and long-term satisfaction. You'll be the primary point of contact for new customers, guiding them through onboarding and beyond while collaborating cross-functionally to refine workflows and drive product adoption.

We’re looking for someone customer-focused, technically adept in hardware and networking, and comfortable operating in a fast-paced, high-growth environment. If you're a world-class project manager who loves food and empowering small businesses, join us!

• Customer Onboarding: Own the post-sale experience, ensuring smooth transitions, addressing blockers, and setting up stores for success.

• Drive Adoption & Growth: Optimize product usage, increase engagement, and identify new opportunities for services and features.

• Elevate Internal Processes: Improve onboarding workflows, contribute to SOPs, and collaborate with Product, Engineering, and Sales.

• Advocate for Customers: Translate customer needs into actionable insights to enhance both product and support experiences.

• Build a World-Class Team: Help scale operations and cultivate a strong, mission-driven culture.

• 3+ years implementing complex software with SMBs.

• Exceptional communication skills with the ability to engage all levels, from store associates to executives.

• Ability to explain technical concepts in business-friendly terms.

• Experience leading cross-functional teams to solve customer needs.

• Strong analytical and problem-solving skills.

• Open to travel to customer sites in some cases (15-20% travel)

• Experience in payments, point-of-sale, vertical SaaS, or supply chain tech.

• Grocery industry background is a huge plus.

• Startup experience or 0→1 product development.

• Proficiency with HubSpot or other CRM's

• Opportunity to work with a world-class, diverse team

• Competitive salary & equity with early exercise options.

• Hybrid work model (weekly in-office SF meetup).

• Home office stipend + personal financial advisor.

• Unlimited PTO (minimum 21 days off) & generous parental leave.

• Health, dental, and vision insurance.

• Team events and retreats.

Ready to transform the grocery industry? Apply now!