Onboarding Manager

Onboarding Manager 

Remote

Why Recess?

Fitness entrepreneurs work hard to keep their communities healthy nationwide. With Recess, fitness businesses gain cost—and time-savings with scaling potential.

As an early-stage, VC-backed startup, you’ll get to work alongside founders and executives, making a lasting impact across customer experience, company culture and the mission at-large. If you are energized by building the strategies and infrastructure for customer onboarding and implementation in early-stage, cross-functional tech environments, this is aligned.

Recess is a remote company with annual summits and ongoing engagements. Recess is operated by smart, passionate people who carry exceptional problem-solving abilities and a genuine commitment to customer value.

What is Recess?

Recess is known as the all-in-one software for fitness studios, gyms, and wellness practices. Our user-intuitive software enables fitness pros to start, run, and grow their businesses. Recess software features cover managing customer memberships, processing payments, scheduling classes, building library content for passive revenue, marketing suite, and more. Built to optimize, its product features automate tedious tasks, saving studios thousands of dollars, including a custom app for each studio. Recess gives fitness entrepreneurs the time and tools to run their businesses effectively and efficiently; thereby making space for studio owners to focus on their ‘why’ —health and wellness.

Your Mission: Onboarding at Recess

It is an exciting time to be on the Onboarding Team at Recess. The Recess team is growing and joining the team now would put you at the forefront of reshaping the fitness industry in the next few months and years. 

You would be a part of a high-performing team that is driven by our mission to make life fun and healthy by providing innovative, simple products that inspire limitless growth. We are seeking a detail-oriented and driven Onboarding Manager, responsible for managing new clients through the set up and adoption of the Recess platform. 

This role has opportunities to grow within the Customer Experience organization as Recess continues to grow and mature. If you're looking to make an impact at a high growth start up, this is the right role for you. 

What You’ll Do: 

• Plan and implement the customer onboarding process of Recess. Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
• Ensure onboardings are well-planned, executed efficiently, and delivered with high quality and predictability.
• Identify significant risks and unknowns, and define and drive resolution plans.
• Manage cross team dependencies, and coordinate cross-team initiatives and blocking issues.
• Manage project tracking, metrics and status reporting for the onboarding org
• Stay up-to-date with product knowledge, industry trends, and sales processes
• Build strong, strategic relationships with stakeholders to understand evolving goals and challenges
• Maintain a deep understanding of the Recess platform to effectively address customer concerns.
• Meet and exceed key performance metrics, including onboarding completion and speed
• Work remotely with travel for strategic on-site engagements

What You’ll Bring:

• 3+ years of professional experience in a customer success or onboarding role. 
• Strong verbal and written communication, especially in the areas of teamwork, stakeholder management, and ability to influence.
• Experience in overseeing multiple complex projects with a proven track record of on-time and in-scope project completion
  • Experience implementing SaaS solutions is a plus
• A passion for transformation, innovation, and learning new technologies (such as AI) - especially in the fitness space
• Strong desire to work in a high-growth startup.
• Ability to work independently and as part of a collaborative team. 

Recess Values

• Hunger Fuels Growth.
  Be tenacious, stay curious, ask why 5 times, and lead with initiative.
• Do The Impossible.
  Think outside of the box by experimenting, nurture your and our partners’ creativity, never settle for the status quo, and go above and beyond.
• Teamwork Makes The Dreamwork.
  Be transparent, be inclusive, work collaboratively, respect your teammates, and communicate directly. 
• What You Do Matters.
  Sweat over the little things, care about the entails, and be accountable to your teammates. 
• Kindness Wins Everyday.
  Leave a smile on our teammates, partners, and their clients’ faces, go the extra mile to make their experience with Recess memorable.
• Live the Vision.
  Help build a product and experience that makes a lasting impact on our partners and their customers. 

Benefits

• Competitive salary 
• Equity
• Unlimited PTO
• Remote work environment
• Collaborative and inclusive company culture. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.