Online Program Director

Position Summary 

The Online Program Director is responsible for leading the delivery, performance, and scalability of AIM’s hybrid learning programs across multiple campuses. This role ensures a consistent, high-quality student experience by overseeing the integration of online instruction, campus-based learning, and student support services. 

This position operates within a cross-functional, matrixed environment, partnering closely with academic leadership, campus leadership, faculty, and administrative teams. The Director provides strategic and operational leadership, managing the distance learning classroom experience while building scalable processes and leading a team of program coordinators as the program expands. 

Key Responsibilities 

Hybrid Program Delivery & Operations 

• Lead and oversee the delivery of hybrid programs across multiple campuses, ensuring consistency in the student learning experience. 
• Manage the operational execution of the distance learning classroom experience, including delivery execution, student engagement, and program outcomes. 
• Support course setup, maintenance, and delivery within the Learning Management System (LMS).
• Ensure alignment between online instruction and campus-based components of the program.
• Assist in developing and implementing processes that support program scalability across sites. 

Student Experience & Engagement 

• Serve as a primary point of contact for students in hybrid programs, ensuring a seamless and supportive experience.
• Coordinate onboarding, orientation, and ongoing communication for online learners.
• Monitor student engagement, attendance, and progress in the distance learning environment.
• Partner with Student Services, Financial Aid, Registration, and Career Services to ensure coordinated student support across campuses. 

Faculty & Instructional Support 

• Support faculty in the delivery of hybrid and online courses, including LMS usage and classroom technology.
• Assist with troubleshooting instructional delivery issues in real time.
• Coordinate and support faculty onboarding, training, and ongoing engagement related to hybrid delivery.
• Partner with academic leadership to ensure instructional quality and consistency. 

Cross-Functional & Multi-Site Collaboration 

• Operate effectively within a matrixed organizational structure, collaborating across academic leadership, campus leadership, and centralized support teams.
• Coordinate program delivery across multiple campuses, ensuring alignment in processes, communication, and execution.
• Facilitate communication between departments to support student success and program outcomes.
• Support campus teams in implementing hybrid program standards and best practices. 

Technology & Systems Management 

• Utilize and support Learning Management Systems (LMS) and Student Information Systems (SIS) to manage student data and program delivery.
• Maintain accuracy and integrity of student records across systems.
• Leverage systems (e.g., Anthology) to support reporting, tracking, and operational workflows.
• Troubleshoot and resolve issues related to distance learning technology and student systems. 

Data, Reporting & Continuous Improvement 

• Track key performance indicators including student retention, attendance, and student engagement.
• Support data collection and reporting across campuses.
• Identify trends and recommend improvements to enhance the hybrid learning experience.
• Contribute to ongoing process improvement and program optimization. 

Program Growth & Expansion 

• Support the rollout of hybrid programs to new campuses.
• Assist in developing scalable processes, documentation, and training materials.
• Adapt to evolving program needs and contribute to continuous program development. 

Qualifications 

Education 

• Bachelor’s degree required; Master’s degree preferred 

Experience/Skills 

• 5+ years of experience in education administration, program coordination, student services, or a related field, with experience supporting or managing distance learning or hybrid classroom delivery
• Demonstrated ability to work effectively in a cross-functional, matrixed environment, managing multiple priorities across teams, departments, and locations; experience supporting multi-site or campus-based operations strongly preferred
• Strong technical aptitude with educational systems, including experience with Learning Management Systems (Canvas or similar) and Student Information Systems (Anthology preferred), with the ability to troubleshoot and resolve issues in a fast-paced environment
• Excellent communication and stakeholder management skills, with the ability to collaborate across academic leadership, faculty, and campus teams, and effectively support a diverse student population with a strong student-service mindset
• Highly organized and detail-oriented, with strong project management, analytical, and problem-solving skills; able to use data and insights to support student success and program improvement
• Self-starter who can work independently while collaborating across teams, with a high level of adaptability in an evolving program environment, and the ability to support occasional evening or weekend program needs
• Experience supporting or facilitating training for faculty or staff in educational or technology environments preferred 

Work Schedule: 

• This is a full-time, remote role. The position requires regular availability during standard business hours and flexibility to support a multi-campus, multi-state organization as needed.
• This role is anticipated to require some travel 

What We Offer   

The anticipated annual salary for this role is $75,000 - $90,000. However, actual compensation will be based on a variety of factors, including the candidate's skills, experience, and geographic location. In addition to a competitive salary, we offer a comprehensive benefits package, including:    

• 401(k) and Matching: Secure your future with our competitive retirement savings plan.  
• Comprehensive Health Coverage: Enjoy Health, Dental, and Vision insurance to keep you and your family healthy.  
• Life Insurance: Peace of mind with life insurance options.  
• Parental Leave: Support for new parents during important life transitions.  
• Paid Time Off: Recharge with paid time off to promote work-life balance.  
• Retirement Plan: Additional options to help you save for retirement.  
• Employee Assistance Program: Access to resources for personal and professional support.  
• Tuition Reimbursement: Invest in your future with financial support for further education.