Open Bank Product Lead

About this role:
Wells Fargo is seeking a Lead Process Engineer within Workplace Technology. This is a high-visibility, high-impact role for a process leader who can turn complex delivery problems into simple, scalable ways of working that help teams move faster, with better quality and stronger control outcomes.
You will partner with product, engineering, operations, risk, and control teams to map end-to-end flow, uncover waste and friction, and embed practices teams actually adopt. If you thrive in ambiguity, love building clarity from messy systems, and want your work to show up in faster delivery and stronger outcomes across Workplace Technology, this role is built for you.
In this role, you will:

• Lead discovery on complex delivery problems by mapping current-state workflows across roles, handoffs, tools, and constraints, and pinpointing root causes.
• Make work easier and faster by documenting how work happens today, including exceptions and rework, then designing targeted simplifications that improve flow.
• Design future-state processes and reusable practices that scale across teams and align to Workplace Technology standards.
• Build business cases, quantify benefits, and maintain a prioritized improvement backlog that is ready for decision-making and execution.
• Partner with technology, operations, risk, and compliance teams to align improvements to strategy, governance expectations, and delivery realities.
• Define what success looks like, set baselines, and track outcomes using leading and lagging measures, including flow efficiency.
• Run pilots, coach teams, and land changes in day-to-day routines so improvements stick and scale.
• Drive consistency where it creates leverage, while enabling the right flexibility for different products and domains.
• Embed governance, risk, and security requirements into processes in ways that improve traceability and audit readiness without slowing teams down.
• Influence stakeholders at all levels to remove blockers, clarify ownership, and drive adoption, while delivering crisp executive updates on progress, risks, and systemic issues.
• Build and evolve a standard practice library and current-state practice inventory so teams have clear, reusable guidance to execute work consistently.

Required Qualifications

• 5+ years of Process Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of experience documenting current-state and future-state maps and defined success metrics.

Desired Qualifications

• Hands-on experience using process mapping and improvement tools, including value stream mapping, SIPOC, and swimlane process maps.
• Experience defining, baselining, and tracking flow and delivery metrics, including cycle time, lead time, work in progress, and flow efficiency.
• Experience creating and maintaining a prioritized improvement backlog with clear problem statements, owners, and measurable outcomes.
• Experience in a large-scale technology environment that supports employees through digital tools, devices, or technology-enabled services, with familiarity across collaboration platforms, workspace tools, device or asset management, service operations, or technology support functions.
• Understanding of modern technology delivery and operations practices, including Agile methods, DevOps, software development life cycle, and continuous delivery, with experience improving end-to-end workflows spanning planning, delivery, operations, and support.
• Resilience and maturity to change direction when priorities shift, make pragmatic tradeoffs, and keep teams moving toward outcomes.
• Ability to analyze how tools, processes, roles, and handoffs interact and design improvements that simplify execution, supported by experience with Lean principles, value stream mapping, ITIL, or service management practices.
• Experience embedding automation, data, reporting, or tooling into processes to improve visibility, reliability, and scale.
• Strong communication and influence skills, including writing crisp guidance and driving adoption with cross-functional teams, even without direct authority.
• Comfort operating in ambiguity, with experience coaching teams through pilots, iteration, and scaling new ways of working.

Job Expectations

• This position is not eligible for Visa sponsorship.
• This position offers a hybrid work schedule.
• Relocation assistance is not available for this position.
• Ability to travel up to 5% of the time.

Success in this role requires the ability to influence without authority, build credibility with technical and non-technical stakeholders, and lead change in complex environments. The Lead Process Engineer partners closely with leaders and delivery teams to align on priorities, navigate tradeoffs, and drive adoption of new ways of working. This role plays a key part in enabling organizational change by making improved practices practical, scalable, and sustainable.
Posting End Date:
7 Apr 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.