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Mutiny is Trailer Park Group’s integrated creative agency focused solely on video game marketing. Deep audience insights anchor it, as do integrated creative thinking and proprietary data and strategy—all backed by Trailer Park Group’s entertainment marketing resources on a global scale.
ABOUT THE JOB
We seek a Operational Community Manager to support the Mutiny team, working on behalf of one of the world's most influential gaming companies. This role will be focused on supporting the agency and client teams in the day to day operations for our clients’ owned and operated social media accounts. You will lead the management and deployment of all assets filtering through the internal teams and publishing to our clients channels. You will also support the team on social reactive opportunities, reporting, and admin as needed. This position requires impeccable attention to detail, excellent communication skills, and a collaborative mindset when partnering with clients, team members, key stakeholders, and senior managers.
IMPORTANT CALL-OUTS
It is important that candidates have some gaming experience and interest in the gaming space.
WHAT YOU WILL DO
Content Deployment & Publishing
● Manage the deployment and publishing of content across all social media platforms.
● Partner with lead CMs and Account team to ensure final assets are deployed correctly and on schedule.
● Supportive of UGC amplification and reactive opportunities; scouting, prepping creative presentations, and compiling qualitative community sentiment data.
Asset Management
● Maintains organization of all creative assets on the team’s internal servers and drives.
● Ability to QA assets and copy before reviews/final delivery.
● Share final assets and post copy to publishing tracker and regional teams once approved by client.
● Partner with the Account team to update asset status, latest creative, and flags to consider on the publishing tracker.
Social Listening & Reporting Support
● Supports lead CM and Data Analyst with community sentiment analysis and conversation themes for reporting including, positive, neutral, and negative sentiment, common community FAQs and screenshots of community conversations.
● Monitor social channels daily for general gaming trends and cultural conversations, reporting back to your internal team with suggestions on how to tailor social strategy to the social climate.
● Monitor competitors, partners, and well-known creators for opportunities to engage or amplify.
ABOUT YOU
● 1-3 years of experience in supporting a Brand’s social media account
● 1-3 years of community management experience, specifically deploying, scheduling, and managing a scheduling tool.
● Experience using and managing scheduling, deployment, and inbound comms within Sprinklr or a similar publishing tool.
● You have a love for all things social media and live/breathe gaming
We can't wait to learn more about you. Apply today!
#LI - Remote
COMPENSATION & BENEFITS
Please note that a job offer for this position will be determined based on many factors, including experience, unique skill set, other qualifications, location, job performance (current employees), and various business and budgetary considerations.
In addition to base salary, TPG also offers a comprehensive benefits package to support the physical and emotional wellness of our employees. This includes unaccrued time off, sick time, paid company holidays, medical/dental/vision insurance, life insurance, disability insurance, maternity/paternity benefits, 401(k) for regular full-time employees, and other perks. Certain roles may also be eligible for bonus compensation. TPG employees have access to TPG Academy, a unique industry offering that includes a full suite of learning experiences and development programs designed to support employee growth at every level across the organization. At TPG we are dedicated to supporting employees at every milestone to ensure they thrive in their careers at Trailer Park Group every step of the way.
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