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Leads operational excellence and continuous improvement initiatives across Client Operations. Responsibilities include optimizing processes, reducing waste, standardizing operations, using data to guide decisions, managing cross-functional projects, mentoring teams, delivering training, and integrating customer and frontline feedback. The role requires Lean Six Sigma expertise, strong analytical skills using SQL, Looker, and Excel, stakeholder influence, and a record of measurable operational improvements.
About Engine
Your MissionEngine is the all-in-one travel and spend management platform trusted by 38K+ businesses and groups representing 1.8M+ travelers. We're the retailer and the rails of business travel, one of the fastest-growing companies in travel tech, built on a decade of proprietary technology, supply, and pricing no one else can replicate. Other travel and AI companies run on our infrastructure to book real trips, hold rates, and move payments, without building any of it themselves. We built it, AI-forward at every layer, from how travelers book to how the rails run.
That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026).
We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.
That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026).
We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.
Come outpace the ordinary and build the future of travel with us.
As a Program Manager, Operational Excellence at Engine, you’ll be instrumental in driving continuous improvement initiatives that enhance efficiency, quality, and customer satisfaction. Here’s what you’ll take charge of:
- Process Optimization: Lead Client Operations OpEx projects to reduce waste, increase efficiency, and improve business processes.
- Strategic Collaboration: Develops cross-functional relationships that drive collaboration and alignment.
- Data-Driven Decision Making: Evolves processes with balanced decisions derived from stakeholder input, data, and business strategy.
- Leadership & Mentorship: Mentors others on continuous improvement tools and principles to promote higher operational standards.
- Continuous Improvement Culture: Foster a work environment where structured problem-solving, data-driven decisions, and clear communication thrive.
- Operational Standardization: Discovers and executes process improvement layers with clear optimization vision.
- Training & Presentations: Deliver presentations and training sessions on process improvement principles and project updates for all levels of management.
- Voice of the Customer Integration: Incorporates customer and frontline agent feedback into problem framing and solution design; ensures work improves both operational and experience outcomes.
We’re looking for someone who’s ready to make an impact and grow alongside us:
- Experience: 8+ years in Operational Excellence, process improvement, or a similar role.
- Expertise: Lean Six Sigma Green Belt certification (Black Belt preferred).
- Analytical Skills: Strong data management skills, with proficiency in SQL, Looker, and Excel. Deliver actionable business insights from operational data to influence decisions and drive performance.
- Project Leadership: Proven track record of leading end-to-end projects concurrently and delivering measurable operational improvements.
- Communication & Influence: Ability to translate complex ideas into actionable strategies for diverse audiences.
- Leadership Abilities: Strong stakeholder management ability to influence peers and team motivation skills.
- Adaptability: Demonstrates can adapt and prioritize based on business strategy related to projects.
- CI Methodology Use: Regularly uses 3 to 5 continuous improvement practices or tools to drive progress.
Compensation
Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, all roles receive equity. Depending on the role, total compensation may also include an annual bonus. Your recruiter will share your complete compensation package as you move through the process.
Base Pay Range
$83,500—$115,500 USD
The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:
- Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.
- Benefits: Check out our full list at engine.com/culture
- Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.
Perks and benefits may vary based on employment type, location, and more
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