Operations Advisor - Pittsburgh, PA

Pizza Hut is seeking a passionate, field-focused Operations Advisor to join our team.
This role is dedicated to 4-wall restaurant operational excellence, with a clear focus on in-restaurant processes, procedures, and execution fundamentals that drive great guest experiences and franchisee profitability.

The Operations Advisor is responsible for improving operational performance across assigned franchise organizations and restaurants within a defined market. This role works closely with franchisees, restaurant and above-restaurant leadership teams, and internal partners to strengthen daily execution inside the four walls of the restaurant.

The Operations Advisor also partners closely with the Franchise Operations Partner (FOP) to support franchisee relationships and business priorities within a designated U.S. region. The Ops Advisor must be located within Pittsburgh, PA.

• Serve as a 4-wall restaurant operations expert, partnering with franchisees and restaurant leadership teams to improve in-restaurant execution, consistency, and performance.
• Drive improvement in key operational metrics by coaching restaurant leaders and above-restaurant teams on effective restaurant processes, procedures, and execution fundamentals. 
• Provide hands-on, in-restaurant coaching focused on food quality, speed, accuracy, cleanliness, safety, and team execution. 
• Lead or support workshops, bootcamps, and in-restaurant training sessions to build operational capability and accountability at the restaurant level. 
• Uphold Pizza Hut brand standards by identifying execution gaps, advising on corrective actions, and reinforcing proven operational practices.
• Conduct operational performance diagnostics to identify root causes of underperformance within the four walls of the restaurant. 
• Develop clear, actionable improvement plans in partnership with franchisees and restaurant leaders, and collaborate with the Franchise Operations Partner (FOP) to ensure follow-up and sustained execution.
• Support the rollout of new initiatives by building franchisee buy-in, assisting with training, and providing on-the-ground implementation support.
• Build strong, trusted relationships with restaurant managers, above-restaurant leaders, and franchise leadership to enable sharing of best practices and continuous improvement.
• Deploy based on FOP business planning to support critical initiatives and underperforming restaurants with targeted, hands-on operational support.

• 8+ years of hands-on restaurant operations experience in QSR, restaurant, retail, food & beverage, or a similar industry.
• Demonstrated experience operating restaurants and leading restaurant teams across multiple roles and levels (e.g., General Manager, Area Coach, Multi-Unit Leader, Director, or equivalent). 
• Strong understanding of 4-wall restaurant operations, including food execution, labor, service, cleanliness, safety, and shift-level accountability.
• Proven ability to coach, influence, and develop restaurant leaders through direct engagement and field presence. 
• Strong root-cause problem-solving skills with the ability to translate insights into practical, executable action plans. 
• Ability to build strong, credible relationships with franchisees and operations leaders. 
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). 
• Must live within the market they support to enable frequent restaurant presence and rapid response. 
• Travel required approximately 70%, primarily within the assigned market
   

Preferred Qualifications 

• Prior Pizza Hut operations experience is a plus but not required.
• Experience supporting franchise systems or working in a highly decentralized, multi-operator environment

What’s In It for You:

• Competitive salary and benefits package.
• Opportunity to innovate within a global brand and make a significant impact.
• Collaborative, fast-paced work environment with a focus on professional growth and development.

Salary Range: $99,000 – 105,000 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.

Who We Are

Founded in 1958, Pizza Hut - a subsidiary of Yum! Brands, Inc. - now operates more than 18,000 restaurants in more than 100 countries. Pizza Hut is leading the way in providing customers with great experiences, innovating with technology and new products, as well as delivering exceptional service.

Our People & Culture

We're looking for people who LOVE pizza and thrive in a fun, past paced, and customer-centric environment. At our corporate campuses, Pizza Hut has created the perfect place for you to grow your career. Every day, you’ll work to support our franchisees and teams across the U.S., continuously challenging yourself to feed more possibilities. In return, we’ll provide professional development and career growth opportunities so that you can become your best and achieve your goals. And we’ll sweeten the deal by immersing you in our world-class recognition culture and providing a robust array of benefits, some highlights include:

• Hybrid work schedule and year-round half day Fridays 
• Onsite childcare through Bright Horizons 
• Onsite dining center
• Onsite gym with fitness classes and personal trainer sessions 
• 4 weeks of vacation per year plus holidays and time off for volunteering 
• Tuition reimbursement and education benefits 
• Generous parental leave for all new parents and adoption assistance program 
• 401(k) with a 6% matching contribution from Yum! 
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care

Giving Back

As a global company, Pizza Hut aims to make the world better by acting responsibly with respect to food, planet and people. Whether it’s donating food through the Harvest Program or supporting literacy with the Pizza Hut BOOK IT! Program – the company, our franchisees and our team members are committed to improving the communities we serve.

Pizza Hut is an equal opportunity workplace and committed to fostering an inclusive, diverse culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history).