Operations Analyst, Baseball Data Platform

The vision of the Baseball Data Platform team is to capture the story of baseball through its data. As an Operations Analyst at MLB, you will fulfill that vision by supporting our customers, tracking and improving data quality, and leveraging data to deliver insights using play-by-play and Statcast tracking data. You will partner closely with world-class software engineers, data scientists, and subject matter experts with the sports’ richest and most robust data at your fingertips.

The Operations Analyst, Baseball Data Platform will play a pivotal role in ensuring the accuracy, consistency, and reliability of data across various systems and processes. This role involves collaborating with cross-functional teams to implement and maintain data quality initiatives, as well as providing ongoing support to address data-related issues. The successful candidate will leverage previous experience in sports analytics to enhance the use and reliability of data in decisions across baseball while being open-minded about new data and technology. The candidate should be comfortable working in a fast-paced environment and comfortable balancing communications with multiple internal and external stakeholders. 

The position is based in either San Francisco or New York City with some travel expectations.

Responsibilities

• Flexibility for weekly support shifts during business hours, nights, and/or weekends to support MLB Club questions/needs and internal baseball technology incident response, including weekly night shifts until the end of MLB games each night (often 2am ET/11pm PT) during the season
• Triage complex, multi-faceted issues to identify root causes and mitigation steps
• Work proactively with stakeholders and teammates to identify preventative measures to limit issue impact and recurrence
• Analyze current operational processes and design streamlined, data-driven workflows to reduce manual effort and human error
• Act as a Subject Matter Expert (SME) on the Baseball Data Platform team, possessing the practical, end-to-end knowledge necessary to support most operational dependencies relied upon by both internal staff and external partners
• Pursue and prioritize potential data quality issues and support incidents both proactively and responsively
• Achieve comprehensive expertise in Baseball Data Platform tools. This includes knowing the who/what/why/how of users of our data
• Respond directly to inquiries from MLB clubs, broadcasters, and MLB leadership while training others to do so effectively
• Proactively monitor Major League, Minor League games, dashboards, and internal channels for reported data and technology issues while identifying potential gaps in visibility
• Collaborate with external data partners and internal teams within the technology group to identify and detect data quality and incident response trends and present findings to MLB leadership and Club/Vendor personnel
• Collaborate with developers and data engineers to gather requirements for and rigorously test new operational tools (e.g., custom dashboards, mobile scouting applications) before their wider deployment
• Maintain day-to-day relationships with baseball data partners and coordinate execution of legal agreements, data permissions, and ad hoc requests

Qualifications & Skills

• 2-3 years of experience with data related to baseball, and/or in technical support/operations roles
• A track record of the ability to problem solve complex issues, with outstanding critical thinking skills, from initial identification through implementation of preventative measures
• Proven experience communicating professionally in a customer support role with technical and non-technical users
• Flexibility to work scheduled night, weekend, and holiday support shifts, especially during baseball season
• Extremely organized and ability to balance multiple priorities at once in a fast-paced environment
• An understanding of how MLB Clubs and partners use baseball data in daily operations or related experience is preferred
• Proactive communicator with internal and external stakeholders with the goal of anticipating what the stakeholders need
• Highly collaborative in nature and team-oriented
• Self-motivated, with high standards and a drive towards continuous improvement
• Familiarity with any of the following is preferred, but not required: baseball tracking systems, APIs, contracts, SQL, Python, R
• Ability and desire to travel up to 15% for baseball events and team meetings
• A love of baseball

Salary Range: $70,000 - $90,000 (Base Salary) + Bonus

As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, MLB believes in providing a competitive compensation and benefits package for its employees.

Top MLB Perks & Benefits:

• Competitive Benefits Package
• Company Contributed 401K Plan
• Paid Time Off and Holidays
• Paid Parental Leave
• Access to Free Tickets to Baseball Games & MLB.TV
• Discounts at MLB Store | MLBShop.com
• Employee Assistance Programs (EAP)
• Onsite/Online Training & Development Programs
• Tuition Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Pet Insurance