Senior Operations Analyst

About The RoleAs our Operations Analytics Manager you will deliver insights using quantitative data to support our operations business here at The RealReal. You will work closely with inventory, logistics, retail, and customer services team within the ops org, and partner with tech and finance teams working with nearly all aspects of our growing business. Your mission is to understand, measure and optimize efficiency in our operations, provide clarity of business performance, identify growth opportunities, and drive alignment to focus on the most impactful areas for our company. This role requires hands-on experience and the ability to design, guide, and complete enterprise scale and strategic level of analyses.

What You Get To Do Everyday

• Understand and quantify operational efficiency metrics

• Help design and implement milestone checkpoint data collection, and build measurement on it 

• Support operation strategy by providing relevant and high quality insights.  Partner with business owners to ensure the implementation of the strategy and its success.

• Work with other analytics team members to leverage team synergy and ensure consistency.

• Become the knowledge center. You will manage your learning agenda to identify and gather relevant data, accumulate insights, and provide recommendations for operational excellence

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What You Bring To The Role

Minimum Requirements:

• 5+ years of experience in analytics that is focused on first-party data

• 3+ years of experience in business analytics  

• Proven track record of owning and defining framework for domain analytics 

• Expert in query languages such as SQL

• Strong experience with designing, implementing, providing and interpreting results of A/B testing or causal inference models

• Proven ability of delivering high complexity analytics projects involving methodology development, analysis, strategic recommendations, and presentation of the findings

Preferred Requirements:

• Experience in two-sided marketplace highly preferred

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid Parental Leave

• 9 Paid Company Holidays

• Flexible Time Off (With Manager Approval)

• Find out more about our Benefits here.

The expected salary range for this role is $120,000-$150,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.