Operations Assistant (New College Grad)

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health

About the Role

We’re looking for an organized, proactive, and people-oriented Operations Assistant to join our team. This is a full-time role based in our Redwood City office, five days per week. You’ll be the heart of our in-office experience, helping to create a welcoming, efficient, and well-run workspace that reflects our values and supports our growing team.

This role is ideal for someone who takes pride in making things run smoothly, enjoys creating a great environment for others, and thrives in a fast-paced startup setting. As our company grows, this position is designed to scale, offering the opportunity to expand into broader workplace operations and facilities management over time.

About Solace

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.

We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our team is lean, mission-driven, and growing quickly.

Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place.

What You’ll Do

• Do whatever it takes, working with People Operations, Operations, and our Executive Team to make Solace run smoothly.

• Oversee daily office operations and ensure a welcoming, well-organized environment for employees and visitors

• Manage mail handling and deliveries, ensuring timely distribution and accurate tracking

• Maintain office supplies, snacks, and facilities, keeping the space clean, stocked, and ready for use

• Provide on-site support during interview weeks, including candidate check-ins, escorting, and room coordination

• Manage front desk operations, including visitor check-ins, building access, and serving as the first point of contact in the office

• Coordinate and manage interview scheduling and adjustments in partnership with the recruiting team

• Partner with People Operations to help improve processes as we expand or move into larger space

What We’re Looking For

• Based in the San Francisco Bay Area with the ability to work onsite in Redwood City five days per week

• Excellent organizational, communication, and multitasking skills

• Friendly, professional, and enjoys building a positive in-office experience

• Comfort with technology and tools such as Google Workspace, Slack, and scheduling platforms

• A proactive problem-solver who takes ownership and thrives in a dynamic, startup environment

If you’re energized by creating order, helping others, and keeping things running smoothly, we’d love to hear from you.

Applicants must be based in the United States.

Up for the Challenge?

We look forward to meeting you.

Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to [email protected] or [email protected].