Operations Associate - Fulfillment

$100,000 - $150,000
Full-time / Onsite (5 days/week)

We're looking for independently driven and detail-oriented individuals to join our team in Clinical Operations. In this role, you’ll be at the heart of our clinical workflows, ensuring seamless care coordination, optimizing processes, and driving data-backed improvements. You’ll work closely with our Clinical, Product, Care, and Data teams to enhance provider support and improve patient outcomes.

• Optimize clinical workflows by identifying inefficiencies, implementing solutions, and continuously improving care coordination.
• Analyze performance data using SQL and other tools to track provider KPIs, surface key insights, and drive data-informed decisions.
• Collaborate cross-functionally with Clinical, Product, Care, and Data teams to develop strategies that enhance patient and provider experiences.
• Act as a key liaison for providers, ensuring their concerns are addressed, feedback is gathered, and workflows are streamlined.
• Support innovation in care delivery, researching best practices and industry trends to help shape Mochi’s clinical roadmap.
• Manage and update provider content, including communication, training resources, and 
• workflows
• Foster a team-first mindset: humility, collaboration, and partnership are key

• 0 - 2 years of experience
• Bachelor's Degree in STEM or related field
• Comfortable working full-time, in-office in our downtown San Francisco office.
• Exceptional written and verbal communication skills—know how, when, and what to communicate with confidence and clarity
• Experience working across teams and building relationships with both internal and external stakeholders
• Analytical and detail-oriented, with a proactive approach to solving problems.
• A strong communicator who thrives in a fast-paced, collaborative environment.

Life at Mochi 💫

At Mochi, we believe your best work happens when you feel your best—so we’ve designed an environment that fuels your creativity, supports your growth, and makes every day exciting.

🥗 ALL MEALS CATERED – five days a week, breakfast, lunch and dinner professionally catered. On-site Barista with unlimited espresso and matcha

💰 Transport’s on us – Transportation benefits to make commuting painless

 💣 Profitable & Explosive Growth – Our growth is like trying to drink from a firehose while riding a rocket, as we commit to decisions that ensure long-term success, stability, and the well-being of our team and customers—all without the constraints of VC funding.

🚀 High-Impact Work – Be part of shaping the future of digital healthcare during an exciting period of growth and innovation.

👩‍💻 World-Class Team – Join a team of ex-Tesla, Citadel, SpaceX, Harvard, Princeton, Yale, Dartmouth, IIT across engineering, product, clinical, operations, and beyond—each bringing excellence and empathy to the table.

✨ All the standard bits –401(k) match, unlimited PTO, fully covered life insurance, super primo medical dental and vision for our injury prone team.

💸 Competitive Compensation – We offer a top-of-market salary and a generous equity package—because you deserve to share in the upside you help create.

📍 Prime Location – Our vibrant downtown San Francisco HQ is just steps from public transit, great coffee shops, and everything the city has to offer.

The base salary for this full-time position ranges from $100,000 to $150,000, in addition to equity and benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location.

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