Operations Generalist — Wonderly

Wonderly is building the first end-to-end AI business platform for service businesses. The roofers, contractors, med spas, and law firms that make up the majority of the economy are excellent at their craft and poor at running a business — and most of them should be generating 2–5x more revenue than they currently are.

Today, solving this means hiring an agency, stitching together a dozen tools, and spending weeks on setup and maintenance. Even then, results are inconsistent and systems break constantly.

Wonderly replaces all of it. Ads, website, lead intake, CRM, AI receptionist, follow-up, and project delivery — all in one platform, fully set up in minutes. Because we own every layer, nothing breaks at the seams. The integrations that fail in stitched-together systems simply don't exist inside Wonderly.

What makes us different is that AI is native to the platform, not bolted on. Our agents don't just suggest — they actually run ads, build websites, answer calls, qualify leads, book meetings, follow up, and move deals through the pipeline. The goal is not incremental improvement. The goal is to take a business from a non-functional system to a high-performing one almost immediately.

With backing from YC and Sam Altman, a $500M+ valuation, and hundreds of thousands of users, we're well positioned to lead. We're building for the majority of businesses in the economy. For them, AI doesn't need to be customizable — it needs to work.

Wonderly is intense, fast, and not for everyone. If you want to work with top talent, push yourself harder than you thought possible, and help redefine how AI actually drives revenue for real businesses, you'll thrive here.

Hey, I'm Bishop, Head of Customer Experience at Wonderly.

I started in FP&A, realized I wanted to be in the middle of building something instead of analyzing it from the outside, and ended up here.

I'm hiring early-career generalists. People I can point at any operational problem and trust to figure it out. The role I'm hiring for is the role I would have killed for at 22.

We need generalists. People we can point at any operational problem at Wonderly and trust to figure it out.

Right now, that means a lot of customer-facing work — talking to service business owners, getting them set up, watching their numbers, intervening when something's off. We're growing fast and that's where the most leverage is this month.

Next month it could be different. Could be cleaning up our recruiting funnel. Building internal tooling so the team moves faster. Standing up a new vendor. Fixing a data problem. Redesigning a broken process. Whatever the highest-leverage problem is at the time.

You won't have a fixed scope. You'll have a fixed bar: own the problem, ship a solution, move to the next one.

The work is hands-on. You'll write SQL when you need data. You'll get on the phone when you need answers. You'll build a spreadsheet, a doc, a script, a process — whatever the situation requires. You're not above any of it.

If you want a defined function and a clear job description, this isn't it. If you want a role where you'll have done five different things by the end of your first quarter and gotten dramatically better at all of them, apply.

Most early-career roles are narrow. You join a function, you learn that function, you get good at one thing.

This role is the opposite. You'll get exposure to every part of the company in your first six months — sales, customer ops, recruiting, finance ops, product, marketing — by being the person who steps in when each one breaks.

The career trajectory is wide. Generalists at fast companies become founders, COOs, heads of ops, chiefs of staff to executives. You'll get there faster here than anywhere else.

People from these backgrounds tend to thrive:

• 2–4 years at a top startup in a generalist, ops, or chief-of-staff-style role

• Top consulting where you actually owned outcomes (not just slide-making)

• Anyone who has run a business themselves

• Bizops or strategy & ops at a fast-moving company

Backgrounds we care less about:

• Big-company functional roles where the bar was activity, not outcomes

• Anything where the playbook was static for more than a quarter

What matters more than the resume:

• You can think in systems

• You make decisions on incomplete information

• You're calm in chaos

• When things break, you fix them — you don't blame the playbook

• You're comfortable being thrown into something you've never done before

• 60–70 hour weeks during this growth phase. We are at a hacker house in Las Vegas as I write this.

• Real ownership of a real problem within your first 2 weeks

• Performance is transparent — you'll see your numbers daily and so will everyone else

• The scope evolves constantly. If you want a stable job description, this isn't it.

• $100,000–$300,000 TC (base + equity)

• Equity in Wonderly

• Remote (North America & Canada), with regular in-person at hacker houses

Wonderly is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.