Operations Manager, US

About the Company:

World is building a real human network designed to accelerate people in the age of AI. As bots and autonomous agents reshape the internet, people, institutions, and applications need a trusted way to confirm who is a real human while preserving privacy. Our products make this possible: the Orb verifies real people, World ID proves it privately, and World App enables and distributes the new applications made possible by this technology. Together, they form a new layer for AI internet.

We’re one of the fastest-growing networks in tech. More than 17 million people across 160 countries have verified with World ID, and we complete over 350,000 verifications each week. World App is already among the most used wallets globally. Developers are integrating World ID to build safer online experiences and create spaces where real people can participate, earn, and be recognized in ways AI simply can’t replicate.

World was founded in 2019 and launched globally in 2023. We are more than 400 people across hardware, software, AI, cryptography, mobile engineering, and global operations. Our teams come from OpenAI, Tesla, SpaceX, Apple, Google, Stripe, Meta, Coinbase, Palantir and MIT Media Lab. We’re backed by leading investors, including a16z, Khosla Ventures, Bain Capital Crypto, Blockchain Capital, Variant, Tiger Global, and Coinbase Ventures, as well as prominent operators and founders across fintech and AI.

World has been featured on the cover of TIME Magazine, highlighted in Fast Company’s Next 5 in Fintech, and explored in a Bloomberg deep dive. The New York Times, Bankless and TechCrunch have all recognized our progress in identity, cryptography, AI, and global-scale hardware deployment. Our leadership is also named to the Time AI 100.

The Market Operations team drives the successful launch, growth, and ongoing performance of World’s operations in markets worldwide. Our work sits at the intersection of strategy and execution, ensuring that World’s unique model of verifying humanness through a global network of Orb Operators is implemented effectively, sustainably, and at scale. We collaborate closely with cross-functional teams to design and optimize operational processes, manage local partnerships, and deliver exceptional user and Operator experiences. Because every market has its own cultural, regulatory, and logistical nuances, the team combines analytical rigor with adaptability and deep local insight. We’re known for operational excellence, on-the-ground problem-solving, and relentless focus on execution and impact.

As a Operations Manager, you’ll be the backbone of our physical deployment and servicing operations in the US. You’ll lead the rollout of our mall- and retailer-based Orb installations, ensuring each site is launched on time, online, and operator-ready. You’ll manage a small, distributed team of Field Specialists while remaining hands-on, from inspecting logistics deliveries to troubleshooting an Orb’s network connection yourself. You’ll work closely with the GM US, central logistics, and partner teams to design launch plans, train site staff, and maintain ops excellence across hundreds of sites.

This is a highly hands-on, travel-intensive role requiring exceptional organization, resilience, and leadership in fast-moving environments.

• Lead all in-field setup and servicing operations for kiosks and retail installations

• Coordinate deliveries, connectivity, and readiness with logistics and tech teams

• Train and certify Orb Operators and partner staff

• Manage a small regional team of Field Specialists, mentoring through example

• Develop and refine playbooks for deployment, servicing, and escalation

• Build local relationships with retail and mall management to ensure site success

• Track and report rollout KPIs (speed, uptime, quality, operator readiness)

• 10+ years of operational or field-based leadership experience

• Proven success managing distributed teams and technical deployments

• Hands-on comfort with light hardware setup and network troubleshooting

• High tolerance for travel and dynamic work environments

• Strong communication and partner-management skills

• A builder’s mindset: you bring structure to ambiguity and lead from the front

• You thrive in an environment where launches never stop, scaling a national footprint site by site

Pay transparency statement (for CA and NY based roles):
The reasonably estimated salary for this role at TFH ranges from $200,000 - $245,000, plus a competitive long term incentive package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision, 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more!

By submitting your application, you consent to the processing and internal sharing of your CV within the company, in compliance with the GDPR