Operations Manager

Primary Responsibilities

• Manage Salesforce and ensure that our grantee info is up to date: Keep org contact information, staff changes, reporting requirements, grant status, previous applications and email correspondence up to date on Salesforce. Ensure all relevant staff are using Salesforce in alignment with expectations.
• Manage Dropbox and ensure info is up to date, and organized. Transition materials to Google Drive, and ensure google drive is up to date, well managed and documents are accessible.
• Support CEO & Program Officer with Operations and & Finances:
  • Support team Budget and Operations meetings.
  • Keep track of consultant and license expenses using internal Finance Dashboard for ease of information come budgeting.
  • Track and process CEO's Expenses; Track Wells Fargo expenses and ensure they are coded accordingly
  • Keep track of monthly expenses and approve accordingly, ensuring receipts are attached and stored in Dropbox when necessary. Ensure subscription payments are made and the correct amounts, keep an eye out for potential cost cuts on licenses.
• Development - as needed: support project management, follow up and preparation for meetings with donor partners. Ensure spreadsheet and Salesforce are synced up with CEO’s notes and next steps.
• Regularly check and respond to the info inbox: Respond to routine grantmaking inquires with standard language, flag any unique opportunities or outreach, read through newsletter in inbox and pull any important events or information to share with the broader team.
• Track NetSuite invoices and ensure consultants/ vendors are paid: Make payment, track on finance dashboard and store invoices in consultant specific Dropbox folder. Ensure payments are made before due dates and expedited if necessary
• Events Planning: Responsible for managing multifaceted program logistics for local and offsite meetings and conferences, including managing look, feel, experience and flow, web presence, travel, catering, AV, setting up, and breaking down rooms for the meetings, and all vendors.
  • Team Retreats; Leadership Council Meetings; Other gatherings as discussed
• Provide back-office support to webinars and networking calls: Eg. Menti polls, setting up webinars, managing slides, recording attendance and chat content and storing in Dropbox accordingly.
• Personnel Support:
  • Work with CEO to Manage Offer Letters,
  • Process approved PTO requests, invoices, contracts
  • Manage Onboarding and Offboarding of Staff & Consultants as needed
  • Manage Evaluation Process Annually - ensure staff are clear on deadlines and expectations
• Support CEO in development and operationalization of remote office policy
• Manage CEO’s calendars to priorities (surfacing questions, getting aligned on tradeoffs, ensuring enough space/travel time between things, etc.)
  Ensure CEO has necessary materials, printed or virtual, for high-priority meetings

The Ideal Candidate

• 5+ years of experience in a support role with demonstrated track record of success; exposure to and interest in the environmental field, the philanthropic and/or nonprofit sector a plus
• Interest, comfort, and strength working in a dynamic “startup” environment
• Excellent analytical and problem-solving skills
• Ability to represent the organization professionally; maintaining confidentiality and handling of sensitive matters with discretion and diplomacy
• Excellent interpersonal skills and the ability to build relationships with stakeholders
• Self-starter; highly motivated and resourceful team-player able to manage multiple requests and conflicting priorities under deadline in a fast-paced environment
• Strong judgment; able to think and work independently, multi-task, prioritize, and follow through to effectively manage workflow
• Strong organizational skills with attention to detail, accuracy, protocol, and a commitment to high quality work
• High fluency with Microsoft Office, Google Drive and proficiency using online databases;
• Previous Salesforce experience a plus 
• Experience and comfort with minor troubleshooting for computer, printer, smartphone, or other equipment issues; request IT service and support
• Forward-looking thinker who actively seeks opportunities and proposes solutions
• Passion for Mosaic’s mission
• Flexibility and sense of humor
• Previous experience working with Mosaic required.

Workplace, Compensation & Application

About
Multiplier accelerates impact for innovative projects focused on protecting and fostering a healthy, sustainable, resilient and equitable world. At Multiplier, program teams can turn game-changing ideas into planet-saving impact, and they can do it faster and better than they otherwise could.Multiplier celebrates diversity and is committed to building teams and partnerships that represent a variety of backgrounds, perspectives, and skills. Multiplier is also committed to providing an environment of mutual respect that is free from discrimination and harassment. Multiplier prohibits discrimination in its governance, programs, and activities on the basis of race, color, national origin, age, disability, religion, gender, sexual orientation, gender identity, genetic information, political beliefs, reprisal, marital status, amnesty, status as a covered veteran, because all or part of an individual’s income is derived from public assistance, or for any other factor that is not based on merit.