Operations Supervisor

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

General Description:

As an Operations Supervisor, you will play a critical leadership role within our Collections business unit, overseeing daily operations and ensuring the safe and efficient performance of our drivers. Your responsibilities will include conducting driver observations, leading monthly safety meetings, and maintaining compliance with company policies and industry regulations.

You will be responsible for ensuring that safety, compliance, customer service, growth, sales, and financial targets are consistently met. Strong leadership, ethical decision-making, and professionalism are essential to success in this role.

As an Operations Supervisor with us, the minimum responsibilities are:

• Supervise and manage the daily operations of multiple collection routes.

• Review daily route sheets to assess financial and operational performance.

• Conduct operational audits and on-road driver observations to ensure efficiency and compliance.

• Ensure drivers complete daily safety and maintenance inspections for all company vehicles and equipment.

• Collaborate with dispatchers to ensure timely deliveries, exchanges, and equipment repairs.

• Plan and monitor employee schedules and route assignments, maintaining communication throughout the day until all routes are completed.

• Lead the recruitment process, including interviewing, selecting, and training new employees.

• Implement performance management processes, including progressive discipline as necessary.

• Conduct thorough incident investigations, including scene management, first incident reporting, root cause analysis, and implementation of preventive measures.

• Maintain and enforce Environmental Health and Safety (EH&S) programs, including training, safety meetings, and compliance reporting.

• Ensure full compliance with company safety policies, Department of Transportation (DOT) regulations, and other applicable industry guidelines.

• High school diploma or equivalent.

• Prior experience in a leadership or supervisory role is preferred.

• Possession of or willingness to obtain a valid Class 3/DZ driver’s license (or higher) and compliance with all DOT regulations.

• Knowledge of OSHA, DOT, and MOE regulations.

• Experience operating refuse collection equipment is an asset.

• Strong data entry and analytical skills.

• Union experience is an asset.

• A SAFETY-FIRST mindset with a proactive approach to workplace safety.

• Self-motivated with a strong ability to take initiative.

• Must be able to pass all pre-employment requirements

• Competitive Wages ($85,000 + 10% bonus annually)

• Retirement Plan with company match; let us help you save for your future

• Benefits; Medical, Dental, Vision

• Perks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan

• Insurance: Life, Short Term/Long Term Disability

We thank all applicants for their interest but advise only those selected for an interview will be contacted. Waste Connections of Canada may use artificial intelligence to screen, assess or select applicants for its positions but final hiring decisions are made with human oversight.

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.