About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges in the world. 

We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter. 

Our diverse group of 2,000+ Krakenites are distributed all over the world, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential. 

Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you're invited to join the revolution!

About the Role

This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.

We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payments operations. Our team is one of the best in the industry, and we’re looking for people who can make us better.

For this role, we are looking for candidates who have previous experience with REST and WebSocket APIs.

Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends.

Responsibilities

• Answer clients’ API questions via multiple support channels.
• Diagnose and resolve clients’ API related issues.
• Assist clients in implementing their API code.
• Develop and maintain our official API libraries/wrappers in multiple programming languages.
• Develop internal and client facing API documentation and training resources.
• Assist in the management of our API support team

Requirements

• Advanced knowledge and experience with at least one programming language (any of Python, C/C++/C#, JavaScript, or Java).
• Basic knowledge and experience with additional programming languages.
• Experience working with REST and WebSocket APIs (training specific to the Kraken APIs will be provided).
• Ability to answer technical questions clearly and concisely.
• Ability to write technical documentation in a user friendly format.

Nice to haves

• Experience processing data via UNIX/Linux command line tools (Bash, Awk, Sed, Grep, etc.)
• Experience with Google Sheets and Google Script.
• Language ability (in addition to English).

Location Tagging: #US #EU

We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://www.kraken.com/careers. We’re excited to see what you’re made of.

Learn more about us

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