Client Onboarding Associate

| Remote
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Zumper is on a mission to make renting an apartment as easy as booking a hotel. With 75 million annual users across two brands (Zumper and PadMapper), we’ve generated support from top-tier investors and recently raised $60m in Series D funding (of $140m total). We’re searching for passionate, hardworking people to build extraordinary products and revolutionize the rental industry. Jump aboard our rocket ship!
You will work remotely to help create the best experience in renting an apartment. You must be a highly effective communicator who is organized, efficient, and empathetic. Our support team loves helping our renters, and we show it in every message that we send.

What You Will Do

  • Account Management/Customer Success for our multifamily client relationships

Who You Are

  • You have 1-3 years of pertinent work experience
  • Understand technical concepts, and deliver positive results for customers
  • High degree of accuracy, detail orientation and strong problem-solving skills
  • Passionate about immersing yourself in the world of Sales Operations, technology, customer evangelism, and customer success
  • Have a history of owning customer relationships, including implementation, support and renewal
  • Ability to take direction from multiple parties, work independently, balance multiple projects, and remain detail oriented and well organized
  • Have previous B2B success experience or multifamily industry experience
  • Proficient with Salesforce.com or other CRM Systems
  • Excel experience is a plus
  • Creative, inventive, detail-oriented, and highly organized

What We Offer

  • Great medical, dental, vision insurance options with 90-100% employee premium coverage
  • 401k plan + 3% company match
  • Stock options
  • Flexible vacation policy; work hard and take time when you need it
  • Mass transit/rideshare stipend
  • Health & wellness reimbursements
  • Catered meals and stocked kitchen with coffee, snacks and beverages
  • Team adventures and outings
  • Weekly insight into all major company metrics
  • Up to 12-weeks of paid parental leave

Life at Zumper
Zumper HQ is located in the heart of downtown San Francisco, next door to the iconic Transamerica Building. We have offices in Chicago, New York, Providence, and Scottsdale and are lucky to have 200+ team mates across the US.
We care deeply about diversity. We are fostering an environment that celebrates authenticity and enables you to be your best self. As an equal opportunity employer, we welcome all applicants regardless of gender identity or expression, sexual orientation, national origin, religion, marital status, veteran status, age, disability, or race. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the application or interview process, to perform essential job functions, and to receive other employee benefits (Please contact us to request accommodations.)
We are proud to have won awards from Inc. Magazine (2019 Best Places to Work) and SF Business Times (2020 Best Places to Work and 2019 Bay Area Workplace Wellness Award). 
Please note
Zumper does not accept unsolicited resumes from staffing vendors, recruitment agencies and/or search firms. Please do not forward resumes to our jobs alias, employees, or any other company location. Any submittals without a prior signed agreement will become property of Zumper.

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Location

Our office is located close to Bart which makes commuting easy for our employees. Additionally, we are surrounded by tons of restaurants and bars.

An Insider's view of Zumper

What's the biggest problem your team is solving?

Since there can be thousands of potential apartments to rent, we are constantly trying to improve the search experience for our renters by surfacing the most relevant content. When done right, good personalization balances removing the noise of irrelevant content and exposing users to things they might not have found on their own.

Mattie

Data Scientist

How does the company support your career growth?

My career is fueled by Zumper’s fast-paced culture and abundance of ownership. Here, I am empowered to be empathetic, communicative, systematic, and resilient. Who I am today is a testament to the trust and nurturing I received from the team – having started as an intern, I am now giving back through leadership and frameworks of my own invention.

Wandi Liu

Product Designer III

How do your team's ideas influence the company's direction?

Our Finance team plays a critical role when it comes to assessing and directing company strategy. We are heavily involved in reporting on KPIs, performing analyses on key strategic initiatives, making recommendations on resource allocations all while effectively managing the runway we need to execute on our vision.

Khaled

Chief Finance Officer

What makes someone successful on your team?

I love being on the growth team because everyone is willing to help each other succeed. Whenever I’m having an issue or need a different perspective, I know I could go to any one of my teammates and they would take time out of their day to support and collaborate with me.

Crystal

Marketing Manager

What are Zumper Perks + Benefits

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