Customer Support Specialist, Insurance
Rippling is the first way for businesses to manage their HR & IT — from payroll and benefits, to employee computers and apps — all in one, modern system.
In just 90-seconds, a company can set up (or disable) an employee’s payroll, health insurance, work computer, and third-party apps, like Gmail, Microsoft Office, and Slack. It’s the only platform that truly unifies every employee system, and automates all of the administrative work.
Rippling is headquartered in San Francisco and has raised over $200M from top-tier investors, including Founders Fund, Greenoaks Capital, Coatue Management, Kleiner Perkins, and YCombinator.
About The Role
We are building a world-class Insurance (Benefits) Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.
If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!
What You'll Do:
Take charge of insurance (benefit) issues for customers from start to finish - while working in a dynamic and fast-paced environment
Leverage chat functionality to help our customers optimize Rippling to administer group health and welfare plans, including, but not limited to, Health, Life, Dental, Vision, Health Savings Accounts, Flexible Spending Accounts, Leaves Administration, Disability Insurance, and Commuter Benefits. Ensures benefit plans are within the guidelines of Section 125, COBRA, HIPAA, FMLA, and any city, state, and federal laws
Reviews and resolves issues by utilizing plan documents and business rules
Communicates with vendors and clients in regards to policies, benefit eligibility, claims, and employee rights and responsibilities
Analyzes and audits cases to ensure accuracy and timely delivery of HR, Benefits, and Leave products and services
Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers
- Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features
Required Qualifications
- Bachelor's degree in any discipline with strong academic performance
3 - 7 years of work experience in a customer/client-facing role
2+ years experience in HR and/or benefits administration
Great at problem-solving with a keen eye for details
Impeccably organized and able to improve processes
Stellar written and verbal communication skills
Flexibility with changing job duties and responsibilities
Excellent at time management and prioritizing tasks
Experience with SalesForce, Zendesk, Jira, or related tools
Nice to have:
Understanding of payroll or IT functions
Bachelor's degree in human resources or related field of study
Extensive knowledge of employee benefits and applicable laws
SHRM Certified Professional (SHRM-CP) certification credentials, Certified Employee Benefits Specialist (CEBS) certification credentials, or other relevant industry certification
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Even if you don’t meet all of the requirements listed here, we still encourage you to apply. Skills can be used in lots of different ways and your life and professional experience may be relevant beyond what a list of requirements will capture.
Rippling is an equal opportunity employer.