Manager, Risk Operations (Fraud) at Affirm

| Remote
Sorry, this job was removed at 11:01 a.m. (PST) on Monday, October 18, 2021
Find out who's hiring in San Francisco.
See all Operations jobs in San Francisco
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly. 

As a company that provides consumer financial products, we work diligently to detect and prevent fraud. As the Manager, Risk Operations (Fraud) you will play a significant leadership role, being responsible for the next phase of Affirm’s international growth and expansion. This position will report to the Senior Director of Risk Operations in Affirm.

The Manager, Risk Operations (Fraud) will own the disputes function in support of Affirm’s US business, informing and operationalizing fraud strategies, partnering across the company to build out fraud capabilities on a global scale, and owning the team in day to day operational execution. The leader will be responsible for working cross functionally for mitigating fraud loss, efficiently scaling the fraud operations team, prioritizing customer outcomes, and improving tooling and reporting, while ensuring that Affirm’s brand and values are represented.

What You'll Do:
  • Lead a team of Analysts for dispute resolution, compliance, adherence and fraud detection; 
  • Developing, executing and monitoring action plans to address and optimize customer unauthorized loan disputes
  • Managing direct reports on fraud best practices and career development; researching and resolving risk events stemming from process breakdowns
  • Providing research support on a variety of investigations; and providing support on company initiatives to ensure requirements from fraud risks are addressed.
  • Partners with all business stakeholders, internal and external, to build and operationalize fraud tooling, investigation, recoveries and disputes processes on a global platform
  • Develop and own reporting, OKRs and KPIs for the international fraud operations team
  • Partner with cross functional stakeholders to develop and implement strategy changes
What We Look For:
  • 5+ years experience in a similar role in Fraud, Disputes and Chargebacks
  • 3+ years of people management experience
  • A strong team leader with a focus on employee engagement and empowerment
  • Proven experience driving robust outcomes in fraud operational performance through strategy evolution, technology, and data driven insights
  • Strong analytical skills
  • Ability to develop strong relationships across the organization
  • Ability to structure unstructured problems with a proven ability to “find a way”

Location - Remote U.S.

#LI-Remote
Affirm is proud to be a remote-first company! Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.
 
If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes.
 
Inclusivity:

At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2020 DEI Report.

We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy, or the Affirm Employment Privacy Notice (EU) for applicants applying from the European Union, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of my personal information as described therein.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages

Location

Affirm is a remote-first company! Our brick and mortar offices remain operational and accessible for anyone to use on a voluntary basis.

What are Affirm Perks + Benefits

Affirm Benefits Overview

Attracting great people starts by finding talent in different places. That's why we built remote work into the DNA of how we do business—but if an office space is more your style, we have offices in Chicago, New York City, Pittsburgh, Salt Lake City, San Francisco, and Toronto.

Affirm’s benefits are made for you. Spending wallets provide access to food, lifestyle, technology, and family planning wallets for your expenses. If your role is remote, you can set up shop anywhere in your home country. Generous time off enables you to take the time you need when life happens. Health benefits that include vision, dental, and mental health programs. We have a simple, flexible and transparent remote-first compensation structure so you can make the best decisions for yourself and your family. Our parental leave policy includes 18 weeks’ paid leave for birth and non-birth parents, and a 4-week return-to-work transition program, at full base pay. We also offer 24 company-wide paid days off (on top of our generous time off policy) which help our teams collectively pause to recharge.

Culture
Volunteer in local community
Partners with Nonprofits
Affirm Cares is a 501(C)3 employee foundation dedicated to supporting nonprofit causes in our communities.
Friends outside of work
Eat lunch together
Intracompany committees
Our Diversity and Inclusion Council is comprised of Affirmers from across all organizations and levels working together to build towards a more diverse and inclusive workforce.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Affirm supports paid parental leave for periods of disability and for baby bonding.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Affirm provides leaves of absences for eligible employees under the federal Family and Medical Leave Act (FMLA) and California Family Rights Act (CFRA).
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Pushing the envelope together: Diversity, Equity, and Inclusion (DEI) in 2020

Diversity, equity, and inclusion are integral to the cultural fabric of Affirm. We’re dedicated to making improvements and sharing our learnings with the broader community. While we’re proud of our progress, we recognize the work still needed to be done. People Come First is not just a value at Affirm, it drives the work we do everyday and we look forward to continuing the work around us.

View Affirm's 2020 U.S. Diversity, Equity, and Inclusion report here: http://bit.ly/affirmdei2020

More Jobs at Affirm171 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Sales
new
Remote
Operations
new
Remote
Marketing
new
Remote
Operations
new
Remote
Developer
new
Remote
Project Mgmt
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
Developer
new
Remote
Operations
new
Remote
Operations
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Finance
new
Remote
Project Mgmt
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
Design + UX
new
Remote
Marketing
new
Remote
Operations
new
Remote
Finance
new
Remote
Finance
new
Remote
Operations
new
Remote
Operations
new
Remote
HR + Recruiting
new
Remote
HR + Recruiting
new
Remote
Data + Analytics
new
Remote
Marketing
new
Remote
Data + Analytics
new
Remote
Operations
new
Remote
HR + Recruiting
new
Remote
Content
new
Remote
Content
new
Remote
Data + Analytics
new
Remote
Operations
new
Remote
Data + Analytics
new
Remote
Finance
new
Remote
Design + UX
new
Remote
HR + Recruiting
new
Remote
Finance
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Sales
new
Remote
Data + Analytics
new
Remote
Sales
new
Remote
Operations
new
Remote
Operations
new
Remote
Data + Analytics
new
Remote
Marketing
new
Remote
HR + Recruiting
new
Remote
Finance
new
Remote
Operations
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Product
new
Remote
Data + Analytics
new
Remote
Finance
new
Remote
Developer
new
Remote
Sales
new
Remote
Operations
new
Remote
Project Mgmt
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Affirm's full profileSee more Affirm jobs