Online Behavioral Health Coach - Full-Time - Nationwide

| Remote
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Ginger is a behavioral health system, offering emotional support, guidance, therapy, and medication from professional coaches, licensed therapists, and psychiatrists, respectively.

Our mission is to create a world where mental health is never an obstacle. By harnessing the power and convenience of a smartphone, Ginger is able to provide access to high-quality care to anyone, anywhere, in order to reduce symptoms of stress, anxiety, and depression.

We have a fast-paced environment and we are learning and evolving quickly so we can provide the best support possible to our members. This requires you to be adaptable, flexible, and friendly to a growth mindset. Our culture is extremely supportive, passionate and committed. We’re willing to go above and beyond to reach our goals, to step in and help each other out across all teams, and to give and receive feedback graciously.

The Role

As a Ginger Coach, you play an instrumental role in making the Ginger mission a reality! You will help people adapt to living healthier lives by discovering their personal strengths, motivations, and skills that will enable them to make lasting changes in their mindsets and behaviors. Coaches have regular touchpoints w/ their members to assist them in constructing attainable goals, offer support and encouragement, track successes and setbacks, and provide resources, tips and strategies to facilitate on-going progress.

Coaches are an integral part of each member’s multidisciplinary care team. They use previous clinical and/or coaching experience, good judgment, and our guidelines to discern when to refer members to a higher level of care, such as Therapy and/or Psychiatry, or other internal or external resources. You will collaborate with our psychiatrists and therapists to help develop and reinforce progress, as appropriate.

Ginger coaching is delivered entirely through text-based-chat within the Ginger app. This means as a Ginger coach you’ll be providing services through the use of a computer and with a strong ability to translate your skillset into writing. In addition to coaching our members, you’ll also take advantage of weekly team meetings and process groups, as well as 1:1 supervision. As an integral part of Ginger, you’ll be invited to participate in a bi-annual company event to foster growth, enhance your skills and work side by side with your colleagues to fulfill the mission of our company.

Ginger coaches are ready to be part of a community working collaboratively to bring greater mental health access to the world.


Important Note:

  • We provide 24/7 support to our members, this means coaches are assigned to work up to 5 holidays per year.
  • We are unable to hire licensed clinicians for this role or individuals 12 months from receiving licensure. Additionally, we are also unable to provide any type of clinical supervision towards licensure.
  • We are unable to employ candidates residing outside of the US.

Responsibilities

  • Carry a full, active caseload of members and complete intakes of new members
  • Attend and respond to multiple tasks, situations and responsibilities simultaneously throughout your shift
  • Maintain accurate and timely documentation and paperwork (I.e. assessments, care plans, daily notes and other required paperwork)
  • Excellent communication, writing and typing skills (spelling, grammar, syntax)
  • Work with member's Clinical Team to collaborate on their care plan
  • Coaching support around a variety of topics such as depression, anxiety, stress management, relationships, communication, and career
  • Assess risk in the moment with members using the Columbia-Suicide Severity Rating Scale (C-SSRS), taking the appropriate next steps and escalating care as needed.

About You
As a Ginger Coach, You–

  • Excel at empathetic listening, building strong rapport through text-based chat, and providing compassionate support throughout the process of personal growth
  • Have the ability to create a sense of warmth, openness, and calmness through text-based chat
  • Have the ability to relate to others and connect quickly
  • Work well within a team and demonstrate exceptional interpersonal skills with colleagues
  • Are open to receiving and providing constructive feedback
  • Are adaptable and comfortable with ambiguity, novel situations and change
  • Are a strong critical and creative thinker
  • Are comfortable and have demonstrated experience with using multiple technological tools in your day-to-day; you are able to adapt and grow with technological developments quickly
  • Are a culturally responsive provider, open to and capable of working with diverse populations
  • Are able to remain calm under pressure and multi-task when necessary
  • Are resilient

Required Education and Experience

  • A minimum of two years of relevant experience, 6 months of which must have occurred with direct supervision, under a qualified, credentialed or licensed supervisor.
  • MA degree in psychology-related field OR coaching certification from an accredited training program (as approved by the NBHWC)
  • Knowledge of coaching techniques such as Motivational Interviewing, SMART goal setting, assessing stages of change/readiness, etc.
  • Fluency in Google Suite

Preferred but not required

  • Bilingual
  • Experience with triage and working within a team-based care model
  • Have worked with a text-based platform providing care in the past

We are currently considering applicants for the following Full-Time shifts. Please note our Full-Time Coaches work 4 days a week/10 hours per day. 

Shift B:

  • B2: Wednesday, Thursday, Friday, Saturday 2pm - 12am PT (5pm - 3am ET)
  • B3: Monday, Tuesday, Friday, Saturday 2pm - 12am PT (5pm - 3am ET)

Shift C:

  • C1: Wednesday & Thursday 2pm - 12am PT (5pm - 3am ET) AND Saturday & Sunday 6am - 4pm PT (9am - 7pm ET)
  • C2: Monday & Tuesday 2pm - 12am PT (5pm - 3am ET) AND Saturday & Sunday 6am - 4pm PT (9am - 7pm ET)
How we feel about Diversity & Inclusion:
 
Headspace Health is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 
 
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace Health. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.


Headspace Health participates in the E-Verify Program.

Headspace Health is committed to protecting the privacy and security of your personal data. Please view our privacy notice here. 

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Technology we use

  • Engineering
  • Sales & Marketing
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • MySQLDatabases
    • AWSDatabases
    • HubSpotCRM
    • SalesforceCRM

Location

We are located in the lively SOMA neighborhood of downtown San Francisco, conveniently located near tons of eateries and public transportation.

An Insider's view of Ginger

What are some social events your company does?

We are always looking for new ways to incorporate fun into our time at Ginger! Some really fun social events we have include: an all company offsite, Ginger's Got Talent Show, yearly Giants game, company family BBQ, end of year holiday party, themed happy hours, and bring your dog to work day (we have a dog friendly office).

Alexis

People Experience Associate

What's the biggest problem your team is solving?

Our biggest challenge is making members' mental health care feel personal. We do this by building trust, fostering connection, and maintaining operational excellence in all our products. Trust is built by keeping privacy and security at the top of our minds. Providing coaches with class leading tools is key to getting them closer to members.

Cameron

Senior Full-stack Engineer

What are Ginger Perks + Benefits

Ginger Benefits Overview

As a mental health company, we want to ensure we are supporting our employees internally. Our People Team has built out robust benefits + perks and we are proud to provide a rich and diverse Total Rewards Program!

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

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