Operations Associate, Payments
We’re looking for a payments associate to join our Operations Support team. You’ll be responsible for tackling the various payment related issues that come through Discord and you’ll be on the frontlines keeping an eye out for trends so we can escalate and act on them to make Discord a better place!What you'll be doing
- Weekly Schedule (one of the following shifts available):
- Sunday - Thursday 9 AM - 6 PM PT
- Tuesday - Saturday 9 AM - 6 PM PT
- Investigate and action on reports and inquiries relating to unauthorized transactions, fraud, and account takeover
- Provide timely and accurate responses to our users and third parties
- Update and maintain documentation for policies pertaining to billing updates and ticket escalations
- Working closely with other members of the team, escalating issues as necessary and improving internal processes
- Collaborate with cross functional teams to detect and monitor fraud activities and trends
- 1+ years of experience in Support, Customer Service, or an equivalent field
- Weekend availability
- Exceptional communication skills, both written and verbal
- Self-motivation and ability to develop new initiatives
- Remarkable people skills
- Ability to work under pressure in a fast paced environment
- Possess strong problem solving and troubleshooting skills
- Superb prioritization and time management
- Technical aptitude
- BA/BS or equivalent work experience
- Familiarity with ticketing systems
- Experience in supporting web applications
- Experience with international markets
- Experience with Fraud and Risk across payment, e-commerce, retail or digital media
Benefits and Perks
- Medical insurance including Health, Dental, Vision
- 18 paid holidays + 4 weeks PTO
- Unlimited sick days
- Parental Leave and fertility benefits
- Supported-employee clubs and Employee Resource Groups
- Commuter Contributions of $270 a month (pretax)
- Daily lunches and unlimited snacks
- Monthly gym and fitness stipend
About Us
Friends, coworkers, gamers, nerds, moms, dads, engineers, designers, marketers, support. Originally, we created Discord to help people come together around games. It's been amazing to watch it grow into what it is today - a place where millions of diverse communities exist and people connect with old friends and new. Diversity and inclusiveness are a critical part of how we get to what's next. We believe that with diversity comes a better product, better decisions, and a better work environment. As we continue to grow, our values keep us dedicated to building a company that is representative of the world we live and play in.
Discord is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone.