The Sr. Training Specialist, Clinical is responsible for utilizing instructional design and facilitation best practices to create and facilitate a variety of learning experiences for the business. It requires someone who can context switch easily, can facilitate with minimal supervision/support from managers, and who thrives in a fast-paced, ever changing environment. This role will focus heavily on supporting the training needs of our Clinical Staff, but may often support other areas of the business as well. 

Responsibilities:

• Facilitate multiple, simultaneous courses/programs effectively and efficiently
• Utilize a variety of training techniques/methods to meet the needs of a diverse learning population
• Collaborate with training team colleagues to ensure we have high-quality learning experiences that meet the needs of the business 
• Conduct mock calls and provide detailed feedback to new and existing clinical team members
• Distill and use evaluation data to tell meaningful stories about business results stemming from training courses/learning experiences
• Build partnerships with business partners with minimal direction from supervisors to support a smooth transition for trainees from the training environment to their new roles
• Act as a thought leader and consultant for stakeholders wherever learning is concerned
• Maintain strong relationships with peers in the business to remain connected with realities of the business
• Build strong relationships with subject matter experts, ensuring the team and the SMEs get what they need in a timely manner
• Participate in course audits

Qualifications:

• RN/BSN with active unrestricted state license or able to activate an expired license
• 2 years of experience in a clinical setting
• 2 years formal training in instructional design and/or adult learning
• Experience developing and conducting web based, blended and instructor-led training (either live or via webcast) 
• Proficiency with various authoring tools (i.e. MS Office: Word, Powerpoint, Excel; Google: Docs, sheets, slides, Captivate/Camtasia, etc.)
• Experience creating and administering both synchronous and asynchronous training (multiple formats)
• Experience creating e-learning content that is SCORM compliant (strongly preferred)
• Experience with Medical or Clinical Terminology and with applying clinical criteria/guidelines
• Ability to provide analytical, reporting and data analysis for training (statuses, efficacy, impacts, etc.)
• Ability to build relationships and trust with a variety of personalities and individuals 
• Ability to comprehend, analyze and interpret complex processes and systems
• Strong analytical skills and ability to solve problems through collaboration and a growth mindset
• Comfortable facilitating to a variety of groupsAbility to quickly utilize problem solving and critical thinking skills
• Clear ability to work well under pressure with a proactive approach, including managing multiple projects and priorities
• Results-driven, always finds a way to get things done
• Ability to provide excellent internal and external customer service

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About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.