Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is how.

This position is through Upwork’s Talent Innovation Program (TIP). Our TIP team is a global group of professionals that augment Upwork’s business. Our TIP team members are located all over the world.

We are searching for stellar, experienced, and customer-oriented individuals to provide phone, chat, and ticket support to our top high value clients.
Responsibilities:
You would be responsible for creating customer delight through thoughtful, compassionate, and efficient communication. Specifically, the responsibilities of this role include:
- Deliver high quality interactions with users through phone, email, and chat
- Work cross-functionally to resolve user issue
- Address escalated user issues with urgency and attention to detail
- Take ownership of customer issue from start to finish
- Meet minimum performance standards which measure the success of the support offered
Must have requirements:

- 5+ years of experience in multi-channel customer support- 2+ years of experience assisting customers via phone in a high volume environment - Strong written and verbal communication skills
- Demonstrated skill in addressing sensitive customer issues
- High level of commitment and dedication- Possess technical acumen
- Ability to pass a background check
Nice to have items:
- Two or more years’ experience using either the oDesk (now Upwork) or Elance platform strongly preferred/recommended.
- Working knowledge of Zendesk, Zopim and Ringcentral
- Experience cultivating relationships with high value customers

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.