Training Support Specialist at Blend

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Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3.5 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.
Blend Title Insurance Agency is seeking a Training Support Specialist to support the title production and closing process in our agency. Our ideal candidate has knowledge and confidence in executing their assigned roles and functions with timeliness, expert accuracy, and precision. This is a challenging, fast-paced, and rewarding position at the nerve center of a dynamic, scaling Title Agency. The Training Support Specialist will report directly to the Title Operations Manager.
The Training Support Specialist role is designed to improve and support the title and closing team new hires while they transition into their role specific job functions, and to provide continued education for existing team members. This role provides an exciting and unique opportunity that does not fall into a “one-size fits all” category or task list. This role is constantly evolving and never boring.  

How you'll contribute:

  • Collaborate with Title and Closing leadership team to identify division training needs and ensure projects and programs are scoped accurately
  • Projects may include virtual instructor-led training, content development and team exercises to update employees on division goals and procedures
  • Prepare hard copy training materials such as SOPs, Videos, and Presentations
  • Develop and implement an effective training curriculum
  • Reviews industry publications to remain knowledgeable of changes in laws and practices affecting the settlement services process
  • Receive incoming training requests and schedule training sessions with team members as related to continued education
  • Develop monitoring systems to ensure that all employees are performing job responsibilities according to training

Who you are:

  • Minimum of three years of experience in title and closing is preferred
  • Ability to foster, develop and maintain professional and collaborative working relationships
  • Familiar with standard concepts, practices, and procedures within the title industry
  • Methodical and accurate, displaying a strong desire for high quality, with attention to detail
  • Ability to work under pressure and adapt to a fast-paced, high-growth environment
  • Ability to work independently and as part of a team with strong team building skills
  • Creative problem-solving skills - must be able to think laterally to provide options and solutions
  • Possess a good level of initiative and judgment, and be comfortable making decisions when required

Benefits:

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits
  • Wellness benefits covering a variety of wellness activities, gym memberships, fitness classes and more
  • Daily meal stipend for non-regularly remote employees during COVID-19 (and lunch, dinner,snacks, and Pizza Fridays provided in offices outside of COVID-19)
  • Diversity and inclusion training 
  • Weekly mindfulness meditation class
  • Weekly remote company all-hands 
  • 4 months of paid parental or personal leave
  • Flexible work schedule, with open vacation policy and companywide mental health days during COVID-19
  • Work from home office set up stipend and internet stipend during COVID-19

Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law, including the San Francisco Fair Chance Ordinance.
Notice at Collection for California Applicants 

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases

Location

415 Kearny Street, San Francisco, CA 94108

What are Blend Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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