Virtual Primary Care Nurse Practitioner/Physician Assistant (Modified FT) at Included Health

| San Francisco | Remote
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The Role:
We’re committed to providing positive outcomes to patients across the country, no matter their situation. We want everyone to have ‘insider access’ to great healthcare. At Doctor on Demand and Grand Rounds Health, the virtual PCP furthers this mission by ensuring that our patients receive outstanding care and understand the ‘what’, ‘how’, and ‘why’ of the medical recommendations that they receive.
 
We are looking for clinicians to join our team who can provide virtual medical services and professional guidance and support to patients over video and phone. Clinicians who thrive in this role enjoy practicing in a collaborative and fast-paced environment while providing holistic and comprehensive primary care. Strong candidates will be able to communicate in patient-friendly language both verbally and in writing and enjoy supporting and collaborating with a multidisciplinary team.
 
Most importantly, you will become part of the health care solution and embody a passion for saving lives through better health care quality and raising the standard of healthcare for everyone, everywhere.

Responsibilities:

  • Provide virtual telehealth services. You will speak with patients over the phone and video to assess their needs, gather important clinical history, diagnose, and provide appropriate clinical guidance or treatment
  • Serve as consulting clinician with the Connected Care Program to develop care plans and drive successful outcomes.
  • Manage a panel of primary care patients and provide comprehensive care (including acute care, chronic disease management, and preventive care) to improve health outcomes and quality.
  • Collaborate with a supervising physician as required by state and practice guidelines.
  • Partner with our Credentialing Team to become licensed in additional states if needed
  • Must maintain average patient satisfaction ratings within practice expectations-- to meet this requirement clinicians are expected to deliver patient care with exemplary bedside manner and a focus on high quality, evidence-based medicine.
  • This job operates in a professional, private and secure, home office.
  • Must be able to use manual dexterity while using office equipment such as computers, laptops, keyboard, and mouse. 
  • Ability to perform multiple tasks and work in a fast-paced environment.
  • Must be able to work assigned shifts including evening and weekend requirements per contract.
  • Ability to perform job functions independently.
  • Ability to arrive on time to shifts, complete shifts as scheduled and maintain excellent attendance.
  • Keep up-to-date with medical developments, treatment and medications.
  • Model our culture and values through humility and curiosity

Qualifications:

  • At least three years of ambulatory family or internal medicine primary care experience
  • Licensed Nurse Practitioner (NP) or Physician Assistant (PA) in good standing with the medical board of your state
  • Current and active board certification by a national certifying body, e.g. ANCC (NP), AANP (NP), APRN (NP) or NCCPA (PA)
  • Not under current exclusion or sanction by any state or federal health care program, including Medicare or Medicaid, and is not identified as an “excluded person” by the Office of Inspector General of the Department of Health and Human Services or the General Service Administration (GSA), or reprimanded or sanctioned by Medicare
  • Must maintain Medicare active status.
  • Be comfortable discussing medical conditions from a wide variety of specialties (not just what you trained in)
  • Prior experience as a primary care provider and managing a panel of patients
  • Be empathetic. You’ll work with patients and their families who are going through challenging times. You need to keep perspective, be empathetic, and be reassuring that you will help them.
  • Be efficient. We are a fast growing company and we are busy! You will have lots of work to do and will be expected to meet volume targets without sacrificing quality.
  • Handle a fast-paced environment with competing priorities. You need good judgement to appropriately juggle your responsibilities.
  • Strictly follow security and HIPAA regulations to protect our patients’ medical information
  • Excel at communicating with patients and other clinicians, and enjoy doing so
  • Experience with telemedicine and a high level of comfort with technology preferred

Shift Obligations

  • Averages 32 hours/week. This would include two eight hour shifts every other weekend of rotating one weekend on and one weekend off (or two 12 hour shifts every 3rd weekend) and the remaining hours to be worked throughout the week.
  • The shifts will vary between the hours of 7a and 11p in your own timezone, including some morning shifts, some mid morning/day and also evening shifts of 3p to 11p.

#LI-Remote

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SwiftLanguages
    • GoLanguages
    • SparkLanguages
    • typescriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

We are located in downtown SF close to many restaurants and public transportation options. And our biggest office perk: beautiful views of the bay.

An Insider's view of Included Health

What's something quirky about your company?

At 3pm everyday, folks from IT and engineering do planks and increase the time by a couple seconds every day. I'm waiting for them to restart the clock before I join in again, but it's a nice ritual. We are a healthcare company, after all!

Megan

Engineering Manager

What's the biggest problem your team is solving?

To meet the emerging needs presented by COVID-19, we are expanding our capabilities and offering new product packages, building on our core clinical and technological strengths. When the Included Health team is passionate about a problem, we can deliver life changing products and services to our Members with agile speed

Kelsey

Chief of Staff

What does career growth look like on your team?

We're principled in our approach. Here at Included Health I spend a lot of time understanding where an engineer is going, and then working with them to build out a custom plan to get there. Career growth at Included Health is much more personalized vs. following a standard career ladder description.

Nick

Senior Manager, Data Engineering

What is your vision for the company?

Our vision is to personalize healthcare by leveraging technology and combining with the right human connection to navigate everyone, everywhere to the best medical outcomes. Think Jarvis (from Iron Man) as your personal healthcare assistant!

Anant Gupta

Sr. Director, Engineering

What makes someone successful on your team?

Each team member sets the culture of rooting for the team, practicing open communication, and driving healthy debate. They value the importance of their efforts towards making a meaningful difference to the lives of our members which helps them stay engaged and motivated every single day.

Vinay

Senior Software Engineer

What are Included Health Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
We are committed to hosting an annual unconscious training annually for all employees.
Diversity Employee Resource Groups
We celebrate and support our active ERGs including Mosaic (People of Color), E-Quality (LGBTQA), [email protected], Women In Tech, [email protected], Asian Culture Circle, Wellness and GR Gives Back (Philanthropy).
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We pay 100% of the healthcare contributions for our full-time employees and have extensive additional health-related benefits from our own product line including expert 2nd opinions, telemedicine, etc
Life Insurance
Wellness Programs
These range from our mindfulness and step challenges to yoga and EAP (free counseling through the Employee Assistance Program). And extra days off during COVID to "rest, recharge, reflect, reset."
Team workouts
Are you ready for your daily 3 pm Team Planking competition? An after-work run or join a relay team to compete in a race!? Our team looks for inspiration from one another to keep moving.
Mental Health Benefits
Our EAP (Employee Assistance Program) includes a few free annual counseling/therapy sessions a year.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
All salaried employees have a flexible, non-accrued vacation policy to use with manager approval . During COVID, we also added an additional day off every 3 weeks for all full-time employees to rest.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
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