Output Processing Operator - 15872 - 2 shift

Description and Requirements
Job Location: In Office - Clarks Summit, PA
2nd shift, Monday-Friday, 3:00pm - 11:30pm
Position Summary
The Output Processing Operator is responsible for operating high-speed production equipment and performing computer-based processing for checks, statements, and special-handling workflows. This hybrid role requires mechanical ability, strong technical aptitude, high accuracy, and effective communication. Position works 2nd shift, Monday-Friday, 3:00pm - 11:30pm in a light industrial environment.
Key Responsibilities
Production & Equipment Operation

• Operate high‑speed inserters, MICR printers, check inserters, folders, and copiers.
• Load materials, monitor machine performance, and make necessary adjustments.
• Perform routine maintenance (cleaning, ink/toner replacement, minor troubleshooting).
• Ensure all machine output meets accuracy and quality standards.

Technical & Special Handling Duties

• Process special handling tasks: alternate check processing, cancellations, matching, notarizing, and mass certified mail.
• Use computer systems to retrieve jobs, verify data, process files, and resolve workflow issues.
• Maintain accurate electronic logs: check inventories, postage reports, meter logs, presort documentation, and reconciliation records.
• Process check and statement files with precise counts and documentation.

Quality Assurance & Compliance

• Perform QA checks on all printed, inserted, and mailed materials.
• Ensure exact counts for checks, statements, and mail pieces.
• Complete and maintain USPS-compliant presort and mailing documents.
• Prepare spoiled postage reports, meter replenishments, and cancellation records.
• Follow all internal controls, procedures, and regulatory requirements.

Communication, Teamwork & Service

• Provide strong customer service to internal and external partners.
• Communicate issues, job status, and carryover notes clearly.
• Assist in training, support peers, and seek additional work during slow periods.
• Work collaboratively and maintain a professional environment.

Decision-Making & Problem Resolution

• Make sound operational decisions to meet production commitments.
• Take corrective action on machine or technical issues and escalate when needed.
• Assist in resolving root-cause problems to maintain workflow reliability.

Required Skills & Qualifications

• Ability to operate high‑speed production equipment.
• Strong technical skills and comfort with computer-based workflows.
• High attention to detail and accuracy in counts and documentation.
• Strong communication skills; ability to follow detailed instructions.
• Working knowledge of Microsoft Office.

Physical Requirements

• Pushing, pulling, standing, bending, and repetitive motion required.
• Lifting between 25 lbs and 50 lbs.
• Classified as light industrial.

The expected salary range for this position is $41,600 - $45,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$41,600 - $45,000