Patient Support Coordinator

Most of what makes American healthcare expensive isn’t medical care. It’s the machinery wrapped around it: administrative complexity, fragmented care coordination, and systems that make it difficult for patients to navigate coverage and access.

Arlo is rebuilding health insurance for small businesses from first principles: ensuring members don’t just have coverage, but can actually use it effectively. We do that by simplifying navigation, reducing friction, and automating coordination between members, providers, and internal teams.

AI is the foundation that makes this scalable. We use it to streamline member journeys, predict needs, and reduce manual coordination work across care operations.

We’re already operating at meaningful scale: profitable, hundreds of millions in premiums, tens of thousands of members covered, and growing quickly through brokers, employers, and partners.

About the Role

We are seeking a Remote Patient Support Coordinator to help members navigate care, coverage, and healthcare services.

You will be responsible for:

• Guiding members through healthcare and coverage questions
• Coordinating care between providers and internal teams
• Supporting onboarding and member education
• Resolving access and scheduling issues

What We Are Looking For

• Healthcare, patient support, or service experience preferred
• Strong empathy and communication skills
• Ability to manage multiple cases at once
• Comfort working in remote environments

Process

• 20 min Initial Screen
• 30 min Hiring Manager Interview
• 30 min Role Simulation
• 30–45 min Final Interview

Target Compensation Range

$95,000 – $135,000 + performance bonus

Why Join Arlo:

High ownership: You’ll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company.
Join an important mission: Your work directly influences how people access care and improves lives at scale.
Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity.
Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare.
High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, openly, and with ambition.

Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process.

Arlo is an equal opportunity employer. We do not discriminate based on age, race, color, creed or religion, national origin, sexual orientation, gender identity or expression, military status, sex, disability, predisposing genetic characteristics, marital status, familial status, status as a victim of domestic violence, or arrest or conviction record, as defined under New York State law.