Payor Rosters and Enrollments Manager

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Role Overview

The Manager of Payor Rosters and Enrollments leads a team focused on the accurate and timely submission, maintenance, and auditing of payor rosters and provider enrollment data. This role ensures full compliance with both delegated and non-delegated payor requirements, while actively supporting provider onboarding and recredentialing processes. The manager drives continuous improvement initiatives to enhance operational efficiency, strengthen data integrity, and streamline workflows. As the key liaison among credentialing, billing, payor, and clinical teams, this position holds accountability for the accuracy, consistency, and reliability of provider data across all systems.

Compensation: 60,000- 90,000 Annually, with additional annual bonus potential

Key Responsibilities:

Payor Roster & Enrollment Management

• Oversee the preparation, submission, and maintenance of payor rosters for all delegated and non-delegated payors, ensuring accuracy and compliance with contractual and regulatory requirements.

• Manage provider enrollments, including new hires, terminations, demographic updates, and recredentialing, coordinating with internal teams and payors to resolve issues and ensure timely processing.

• Audit rosters and enrollment data for completeness, accuracy, and compliance, implementing corrective actions as needed.

• Maintain up-to-date provider data in credentialing databases and online systems; ensure timely renewal of licenses and certifications.

• Serve as the subject matter expert for payor roster and enrollment processes, providing guidance and support to coordinators and other stakeholders.

Team Leadership & Collaboration

• Supervise and coach the payor roster and enrollment team, assigning caseloads, monitoring KPIs, and fostering professional development.

• Lead cross-functional collaboration with credentialing, billing, clinical, and IT teams to align processes and resolve complex enrollment issues.

• Mentor and train new and existing staff on roster and enrollment procedures, system usage, and compliance standards.

Process Improvement & Compliance

• Develop, refine, and implement standard operating procedures (SOPs), resource materials, and tools to improve efficiency and compliance.         

• Monitor changes in payor requirements, NCQA, CMS, and other regulatory standards, ensuring policies and procedures remain current and compliant.

• Lead and participate in process improvement initiatives, leveraging technology and automation to streamline workflows and enhance data integrity.

• Conduct regular audits and reporting to identify gaps, risks, and opportunities for improvement in roster and enrollment processes.

Stakeholder Communication & Issue Resolution

• Act as the primary point of contact for payor roster and enrollment inquiries, troubleshooting operational issues and resolving escalations in collaboration with department leadership.

• Communicate changes, updates, and training internal and external stakeholders, ensuring clarity and alignment across teams.

Requirements:

• Bachelor’s degree or equivalent experience in healthcare administration, business, or related field.

• Minimum 5 years of experience in payor enrollment, credentialing, or roster management, with at least 1 year in a supervisory or lead role.

• Strong knowledge of NCQA, CMS, and delegated payor requirements.

• Experience with credentialing/enrollment systems (e.g., Salesforce, CAQH, Availity).

• Highly analytical, detail-oriented, and a problem solver.

• Excellent written, oral, and interpersonal communication skills.

• Advanced computer skills, especially with Microsoft Office and Excel.

• Ability to prioritize and execute tasks independently and proactively.

• Strong customer service orientation.

• Legally authorized to work in the United States.

• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Preferred Skills & Experience: 

• Credentialing or provider enrollment certification preferred.

• Experience with process improvement, automation, and change management.

• Familiarity with delegated and non-delegated payor relationships.

• Experience supporting Medicare/Medicaid enrollments.

• Intermediate/advanced skills in data analysis and reporting tools.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.