People Operations & Talent Manager

Passes is a rapidly growing tech platform designed to help creators pursue their entrepreneurial dreams and connect deeply with their communities. Founded by visionary tech leader Lucy Guo in 2022, Passes is scaling fast—powered by innovation, world-class talent, and a mission to empower creators at every stage.

As we continue expanding our footprint in the creator economy, we are building out a best-in-class events ecosystem centered around The Lilian, our headquarters and multi-purpose creative space for community events, productions, and partner activations.

The People & Talent Manager drives the systems, culture, and operations that support our team as we scale. This role spans HR, Culture & Engagement, and Talent Strategy — ensuring the employee experience is supported end-to-end and aligned with company goals. Acting as the connective tissue between employees and leadership, this role ensures that Passes grows quickly while maintaining a strong and positive culture. This position reports directly to the General Counsel.

• Manage the full employee lifecycle using Rippling as the primary HRIS — including onboarding/offboarding workflows, IT device management, benefits administration, and quarterly compliance training.
• Lead performance review cycles and ensure expectations are clearly communicated and documented.
• Oversee all global contractors through Deel including onboarding, contract management, and monthly payroll processing.
• Ensure compliance with employment regulations, benefits administration, and separation agreements.
• Manage employee reimbursements, expense approvals, and travel budgets using Ramp, including issuing virtual/physical cards and allocating funds when needed.
• Partner with legal and finance to manage sensitive HR documentation.

• Lead full-cycle recruiting, from sourcing through offer negotiation.
• Partner with leadership on headcount planning and future hiring needs.
• Partner with hiring managers to create and post job descriptions on our careers page and Linkedin.
• Partner with legal to manage immigration compliance for international hires.
• Build scalable recruiting systems, templates, scorecards, and interview frameworks in Greenhouse.

• Plan and execute company-wide events, recognition programs, and team-building initiatives.
• Run the annual performance review cycle, ensuring clarity, consistency, and alignment across teams.
• Create and manage internal comms (team newsletters, culture surveys, announcements) to improve transparency and alignment.
• Run monthly or quarterly all-hands meetings, including agenda planning, content coordination, and day-of execution.
• Act as a liaison between employees and leadership to ensure feedback loops are active and culture remains positive and inclusive.

• Provide oversight and guidance for the overall HQ employee experience, ensuring the workplace is welcoming, functional, and aligned with company culture.
• Manage 1 direct report — the HQ Office Manager — who owns daily facilities operations, vendor relationships, stocking/ordering, and office maintenance.
• Coordinate with the HQ Office Manager on new hire first-day setup, ensuring workstations are fully prepared and employees have everything they need.

• Serve as the bridge between People, Ops, Finance, and Legal to ensure alignment, compliance, and efficiency across org-wide processes.
• Partner with executives and department leads to translate company goals into scalable HR and operational systems.
• Identify gaps in workflows (onboarding, compliance, hiring, engagement, office ops) and implement improvements.

• 3+ years of experience in People Operations, HRBP, or related HR roles.
• 3+ years of full-cycle recruiting experience (sourcing → close).
• Experience owning onboarding, employee relations, and performance processes.
• Strong communication skills with the ability to build trust across teams and levels.
• Experience in a rapid scaling startup environment.

• Familiarity with Greenhouse (or another ATS), Deel, and Rippling (or similar HRIS).
• Experience leading or mentoring others (direct or dotted-line).
• Exposure to building people programs, workflows, or engagement initiatives.
• Knowledge of compensation benchmarking, leveling frameworks, or org planning.

Compensation Range:

$120,000 – $150,000 base salary (depending on experience) + Equity

Benefits & Perks:

• Company-issued laptop + full workstation support
• Daily breakfast, lunch, and dinner prepared by our private chef at HQ
• Medical, dental, and vision benefits
• 401k with company matching
• Unlimited PTO
• On-site role at our Hollywood HQ with access to creator studio/event spaces