Performance Improvement Advisor

At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job ID: LP_00017076-19062

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

The Performance Improvement (PI) Advisor is principal-level internal improvement consultant responsible for directing and driving transformational, enterprise-level initiatives across all settings in Stanford Medicine Children's Health. Consults and partners with executives, senior clinicians, and others to facilitate/lead deep opportunity analysis, recommend innovative solutions, structure reliable implementation plans, develop related budgets, identify key metrics/required reporting, and effectively manage initiatives to achieve targeted results. Responsible for managing strategic initiatives from inception to implementation in collaboration with the executive sponsor and initiative owner. Provides strategic direction for improvement efforts, offering expert consultation and mentorship for the organization and key oversight and development for improvement team members.  PI Advisors oversee improvement initiatives that elevate multiple system-level performance activities (e.g. multiple deep value stream engagements). Responsible for advancing the improvement capability of our healthcare system by developing the capability of our structures, processes, and people over time. The PI Advisor collaborates with leadership to oversee the entire improvement portfolio within their assigned areas, including value stream management, strategic planning, program development, goal setting, project management and execution, improvement training, and responding to ad hoc support needs.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

*Serves as a principal-level internal improvement consultant responsible for directing and driving transformational, enterprise-level initiatives across all settings in Stanford Medicine Children's Health. Consults and partners with executives, senior clinicians, and others to facilitate/lead deep opportunity analysis, recommend innovative solutions, structure reliable implementation plans, develop related budgets, identify key metrics/required reporting, and effectively manage initiatives to achieve targeted results.

*Leads strategic and transformational improvement programs, systems level improvement initiatives, and complex projects, utilizing systems thinking, improvement science practices and/or project management skills throughout the enterprise. Responsible for managing strategic initiatives from inception to implementation in collaboration with the executive sponsor and initiative owner. Provides strategic direction for improvement efforts, offering expert consultation and mentorship for the organization and key oversight and development for improvement team members.

*Collaborates with leadership to oversee the entire improvement portfolio within their assigned areas, including value stream management, strategic planning, program development, goal setting, project management and execution, improvement training, and responding to ad hoc support needs.

*Responsible for advancing the improvement capability of our healthcare system by developing the capability of our structures, processes, and people over time.

*Ensures that improvement efforts are aligned with the wider enterprise objectives. Influences annual goal deployment cycle processes and implementation including the development and deployment of goals, and the check/adjust process.

*Guides the organization toward workable strategies and solutions using excellent strategic thinking and consulting skills.

*Coaches teams in various improvement science methods and relevant tools to solve problems. Promotes data to drive decisions, best practices and systems thinking to drive high value care and outcomes.

*Champions the Packard Quality Management System (PQMS) and progresses PQMS capabilities throughout the organization. Collaborates with leadership to develop, deploy, and advance PQMS through content creation, training, and coaching.

*Establishes and maintains collaborative working relationships, demonstrating ownership in managing relationships with all levels of stakeholders.

*Establishes self as a trusted partner, influencer, change agent and coach to internal and external stakeholders at all levels to effectively manage, create synergy, prioritize projects, set goals and actions plans, and measure impact.

*Executes process improvement analysis and delivers clear and concise advice and responses in a pressured environment.

*Teaches and applies statistical analysis and reporting practices pertaining to process improvement and program evaluation, specifically including ability to apply statistical process control (SPC) and use of analysis software, such as QI Macros.

*Supports and contributes to executive level committees and taskforces.

*Leads the work of Specialists, Associates and Coordinators and develops junior team members through coaching/mentoring.

*Contributes across our network of affiliate institutions, organizations, and associations and other health care providers to stay in touch with developments and trends in the healthcare market as it relates to best practices. Researches industry best practices to promote change and innovation.

*Assists with recruiting, including initial screening calls, and makes recommendation to leadership team on fit with role and department.

*Mentors and coaches Specialists and Associates, providing training and development to enhance team capabilities and often leading and approving work product. 

*Performs other related and incidental duties as needed or assigned.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

• Education: Bachelor's degree in business administration, healthcare administration, public health, nursing, public administration, finance, mechanical, electrical, industrial, operations, civil engineering, or related field from an accredited college or university. Master’s degree in healthcare, business, engineering or related field preferred.
• Experience: Seven (7) years of progressively responsible and directly related work experience
• License/Certification: Formal certification in improvement science methodology (Lean Silver, Lean Gold, Lean Six Sigma Blackbelt, etc.) preferred.

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

*Demonstrated expertise in implementing improvement science methodologies such as lean, six sigma, TPS, PDSA with emphasis on understanding systems, flow, waste, variation, human psychology/change management, development of knowledge through PDSA cycles and A3 thinking

*Demonstrated expertise to apply and develop others in internal consulting skills and serve as a role model for interpersonal behavior, client/stakeholder management, negotiating, relationship building, change management, coaching, persuading, facilitating, presenting, and project execution

*Ability to accomplish work via influence and collaboration. Requires ability to build trusting relationships via practice of humble inquiry and other related skills.

*Advanced skills in project management and planning, with proven experience in short and long-range program planning, tracking project progress and managing complex projects with broad impact within time and budget constraints.

*Demonstrated ability to select and implement project management methods, tools, and metrics, with a strong focus on conceptual planning, analyzing diverse project scopes, and understanding the cost impact on organizational objectives.

*Able to role model conducting or directing project team training, value stream analysis, strategy deployment and improvement events while building systems for PQMS capability development within this work.

*Demonstrated ability to develop clients, assess, structure and scope complex problems, source, plan, organize, and prioritize appropriate work, meet deadlines, and deliver projects to agreed scopes.

*Role models flexible and adaptable nature to respond to changing direction and priorities.

*Knowledge of the healthcare delivery system and the broader societal context in which it operates. Includes direct knowledge of inpatient, outpatient, and/or other clinic operations.

*Ability to perform business analytics, including data manipulation, reporting and analysis. Ability to advise any audience from front line to executive so they can understand the findings. Ability to mentor others in learning how to do this work.

*Knowledge of inpatient and clinic operations and how it relates to labor productivity.

*Demonstrated ability to teach others, promote continuous learning, develop self.

*Able to identify and address own knowledge deficit as needed to be an effective improvement leader.

*Ability to work independently and as part of a team to achieve goals and objectives.

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. #LI-post

Pay Range
Compensation is based on the level and requirements of the role.
Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.
Typically, new team members join at the minimum to mid salary range.
Minimum to Midpoint Range (Hourly): $60.34 to $80.04

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.