Personal Loans Director - Onboarding & Engagement

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub (soon to be Happen Bank) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

About the Role

The Personal Loans Director plays a key role in driving LendingClub’s success by building a best-in-class onboarding and engagement experience for our members. This role will oversee initiatives to develop a best-in-class onboarding and engagement experience that guides our members through their financial journey, celebrates their progress, and offers relevant LendingClub products aligned with their goals.
This role calls for a data-driven leader with a strong understanding of engagement strategies in unsecured lending and a passion for building member-centric programs. The ideal candidate is both a strategic thinker and an experienced operator with strong analytical acumen, a deep understanding of unsecured lending dynamics, and a passion for developing teams and programs that scale. This leader will shape and execute growth strategies in close partnership with Product, Marketing, Risk, Fraud, Finance, and Operations to achieve business goals.

What You'll Do

• Own LendingClub’s Personal Loans onboarding and engagement strategy and build an ongoing relationship with our members
• Build engaging experiences and outreach campaigns after loan issuance in partnership with product and marketing
• Increase conversion in the final stages of loan issuance by streamlining final verifications and approvals in partnership with fraud and risk
• Optimize loan funding and disbursement processes, including minimizing required applicant touchpoints to link and verify external financial accounts
• Develop, evaluate, and advocate for strategies to build new Personal Loan features that improve our members’ experience or are responsive to member requests
• Drive continuous improvement through ongoing experimentation throughout the Personal Loan member lifecycle
• Translate ideation and strategy into clear proposals and operating plans
• Partner with Business leaders and Product on performance metrics, forecasts, and portfolio objectives
• Ensure operational excellence and compliance across all initiatives
• Lead business reviews and performance reporting to senior leadership, highlighting results and actionable optimizations
• Leverage AI to increase your efficiency, ideate on new strategic proposals, generate competitive insights, and review technical analyses & code
• Help train and mentor a high-performing team of analysts, managers, and contractors

About You

• 10+ years of experience in consumer lending, financial services, management consulting, or related industries, with proven success managing loan onboarding and member engagement
• Deep expertise in unsecured lending, customer lifecycle management, and financial product strategy
• Proven ability to translate data-driven insights into actionable growth strategies
• Strong mentorship skills with experience supporting junior team members and contractors in a fast-paced, matrixed environment
• Excellent communication and collaboration skills, with the ability to influence across functions
• You understand how to apply AI to complex, high-stakes work — not just for efficiency, but to unlock better outcomes. You set a high bar for responsible use, including attention to data integrity, model limitations, and compliance considerations
• Bachelor’s degree in Business, Economics, Finance, or related field; or equivalent work experience

Work Location
San Francisco
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.
Time Zone Requirements
Primarily PT
While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.
Travel Requirements
As needed travel to LendingClub offices and/or other locations, as needed.
Compensation
The target base salary range for this position is 182,000-210,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
#LI-Hybrid
#LI-BC1

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. 

 

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].