Supports Spotify’s ads and podcast monetization policy enforcement operations. Responsibilities include guiding global teams and vendors, resolving escalations, improving workflows and tooling, supporting policy and product launches, delivering training and quality initiatives, and analyzing operational data to identify trends. The role collaborates with Policy, Product, Legal, Communications, Sales, and advertisers, while occasionally providing weekend or holiday on-call coverage and traveling as needed.
Spotify Trust & Safety is dedicated to creating a platform that’s safe for users and creators and true to our values.
We’re looking for a Policy Support Specialist to support our Ads & Monetization Operations. In this role, you’ll help strengthen our monetization policy enforcement operations across ad review and podcast monetization. You’ll partner with internal teams and vendors to resolve escalations, improve workflows, support policy and product updates, and strengthen training and quality programs.
What You'll Do
- Serve as a subject matter expert on Spotify’s ads and monetization policies and enforcement workflows, helping our global operations teams make consistent, objective decisions.
- Support vendor and operations teams with enforcement guidance, training, quality initiatives, and change management.
- Partner across teams to improve operational efficiency and quality through process improvements, tooling enhancements, and solutions that address the root causes of complex cases.
- Analyze qualitative and quantitative data to identify patterns, monitor trends, and inform operational strategies.
- Monitor, triage, and resolve high-profile or time-sensitive escalations, communicating clearly with partners including Sales, advertisers, and cross-functional teams.
- Collaborate with Policy, Product, Legal, and Communications teams to develop workflows and support new policies, products, and launches.
- Participate in occasional weekend or holiday on-call coverage and travel when needed.
Who You Are
- You have 2+ years of experience in an operations role supporting ad review, content moderation, policy enforcement, or a related area.
- You have experience developing new workflows, improving processes, and turning operational challenges into practical solutions.
- You communicate clearly and can synthesize complex information for different audiences, including during sensitive or time-critical escalations.
- You work effectively with cross-functional partners and can independently manage priorities and solve problems.
- You bring strong analytical skills and can use qualitative and quantitative information to identify patterns and inform decisions.
- You are adaptable and comfortable working through changing priorities and ambiguity.
- You are comfortable reviewing sensitive or potentially disturbing content as part of your work.
- You are fluent in English. Experience working with external vendors or using tools such as Salesforce, SQL, or AI-enabled tools can be helpful in this role.
Where You'll Be
- This role can be based in San Francisco or NYC
- We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.
The United States base range for this position is 82,652–118,075 USD, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave. These ranges may be modified in the future.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
Spotify San Francisco, California, USA Office
San Francisco, United States
Similar Jobs
Digital Media • Information Technology • News + Entertainment
Develops territories and drives sales of Comcast Business managed solutions to mid-market and enterprise customers. Generates leads, builds strategic partnerships, delivers sales presentations, negotiates contracts, and manages customer relationships to achieve revenue and retention targets. Requires knowledge of networking and cybersecurity technologies, strong prospecting and presentation skills, accurate sales reporting, independent judgment, and flexibility to work variable schedules.
Top Skills:
Business ContinuityCustomer Premise EquipmentCybersecurityDisaster RecoveryEthernetInternet TechnologiesLanManNetwork DesignNetwork SecurityNetworking ProtocolsSd-WanVoipVpnWanWdm
Digital Media • Information Technology • News + Entertainment
Develops territories and acquires mid-market and enterprise customers for Comcast Business managed solutions. Generates leads, builds strategic partnerships, delivers sales presentations, negotiates contracts, and manages customer relationships to drive retention and revenue. Maintains sales records and collaborates with internal teams to meet service expectations. Requires knowledge of networking, SD-WAN, network security, VoIP, data networking, cybersecurity, and related technologies.
Top Skills:
Customer Premise EquipmentCybersecurityEthernetInternet TechnologiesLanManManaged Security ServicesNetwork SecurityNetworking ProtocolsSd-WanVoipVpnWanWdm
Healthtech
Own healthcare claims adjudication, quality assurance, denials, appeals, EDI and clearinghouse workflows, cost-share accuracy, accounts receivable, aging, reporting, and KPI dashboards. Investigate payment issues, coordinate with prior authorization and finance teams, document SOPs, and mentor analysts while ensuring accurate and compliant radiology claims processing.
Top Skills:
835837PCptEdiExcelHcpcsIcd-10InfinxWaystar
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
