Principal Product Manager, Agentic AI

Principal Product Manager, Agents for Good

Blackbaud is looking for an experienced product manager to launch and scale our brand-new agentic Artificial Intelligence (AI) solutions. This is a rare opportunity to operate with the energy and creativity of a startup inside an established public company focused on supporting the organizations, institutions, and corporations that drive social impact. 

In this role, you will join Blackbaud’s Agentic AI team and be responsible for taking our first agentic product to market, building a short- to medium-term roadmap for improvement, and leading the development and launch of future agentic products. You’ll drive execution, own the roadmap, and obsess over delivering customer value through personalized, outcome-driven automation. 

About the role

As Principal Product Manager for Agentic AI, you will lead the launch of 0-to-1 agentic products, shape the roadmap for future agentic offerings, and drive execution across cross-functional teams. You’ll obsess over delivering customer value through personalized, outcome-driven automation, and collaborate closely with Go to Market (GTM) and Sales teams to ensure alignment and readiness. 

What you’ll do:

• Drive the development and launch of Blackbaud agentic AI products from concept to market readiness. 
• Develop and own the product roadmap, balancing customer needs with business objectives. 
• Engage deeply with customers to understand their needs, pain points, and desired outcomes. Translate insights into product features and enhancements that deliver measurable value. 
• Partner with engineering, design, program management, and other stakeholders to execute product strategy and deliver high-impact solutions. 
• Work closely with GTM and Sales teams to ensure product positioning, messaging, and readiness align with customer needs and business goals. 
• Build rapport with internal and external stakeholders, inspiring teams with a can-do attitude in a fast-moving environment. 
• Own multiple product initiatives, guiding teams from ideation through validation, delivery, and delight. Prioritize product backlogs and ensure timely, high-quality releases. 
• Track product metrics, analyze customer outcomes, and iterate on features and processes to drive step-function improvements in satisfaction and adoption. 
• Stay informed about market trends and competitive offerings to ensure Blackbaud’s agentic AI solutions remain differentiated and valuable. 

What we'll want you to have: 

• 8+ years’ experience in Product Management, ideally with exposure to AI, automation, or SaaS platforms. 
• Proven success in leading 0-to-1 product launches and scaling early-stage products. 
• Experience managing the maturation of platforms that support machine learning or automation at scale. 
• Strong communication, and stakeholder management skills. 
• Ability to run multiple initiatives and interact with all levels of an organization. 
• Data-driven decision-making and financial acumen. 
• Experience with agile development practices, methodologies, and tools. 
• Familiarity with data management and analytics tools. 
• Passion for social impact and empowering mission-driven organizations. 

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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Benefits Include:

• Medical, dental, and vision insurance

• Remote-flexible workforce

• Wellness Programs

• 401(k) program with employer match

• Flexible paid time off

• Generous Parental Leave

• Donations for Doers

• Pet insurance, legal and identity protection

• Tuition reimbursement program