Principal Product Manager, Reliability Platform (Observability, SRE, AIM)

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. GEICO, subsidiary of Berkshire Hathaway and a leader in Auto insurance and other product lines, is on a multi-year technology transformation journey to reimagine the customer experience in the Insurance industry by removing friction across Customers, Partners, Marketplace, Segments, Channels, and build a world class experience powered by technology. As part of this once-in-a-life-time opportunity to build and make a real impact, we are looking for an accomplished, developer-obsessed, and results-oriented Senior Product Manager to drive the core reliability platforms and services that empower our engineering teams. This role, as part of the Developer Engineering organization, will be at the helm of strategizing, developing, and enhancing the tools and frameworks that ensure our software is delivered quickly, safely, and with the highest quality. 

Position Summary 

You will work cross-functionally to guide a suite of developer engineering products from conception to launch, connecting the product vision with the specific solutions needed to solve complex engineering challenges. You will do this by breaking down intricate problems in areas like system availability, incident management, observability, and cloud infrastructure into actionable steps that drive product development and foster a culture of operational excellence. 

You will work cross-functionally to guide complex developer platforms from conception to launch by connecting the product vision with the specific solutions needed to solve our most critical engineering challenges.  You will be a key owner, responsible for delivering a cohesive and intuitive suite of tools that make it easy for our developers to do the right thing the easy way. 

You'll be key to driving GEICO's digital transformation by ensuring our engineering teams are equipped with the best-in-class tools to build and run our critical applications. This role is perfect for a product manager who is passionate about improving the lives of engineers and wants to make a measurable impact on system reliability and developer verlocity. 

This position is a hybrid role based either out of the San Francisco Bay area OR the Greater Washington DC Metropolitan (DMV) area. 

Responsibilities: 

The ideal candidate is excellent at: 

• Building and scaling foundational developer platforms that serve as the backbone for our engineering organization. 

• Defining and executing a clear product strategy for the Observability, BCDR & Incident Management areas within our internal developer engineering team. 

• Leading cross-functional teams to deliver high-impact, developer-facing products in an agile environment. 

• Deeply understanding the entire developer workflow—from coding and testing to deployment and operations—and identifying opportunities to remove friction and improve efficiency. 

• Owning and prioritizing the product roadmap for a suite of platform services, such as our metrics platform, logging pipelines, alerting systems, on-call and incident response tooling, and BCDR orchestration platform. 

• Defining and tracking key operational health metrics, including system availability and Mean Time to Resolution (MTTR), and building tools to help teams manage their services effectively. 

• Championing a culture of reliability and ownership by delivering tools that empower developers to build and operate resilient, highly available systems with confidence. 

• Identifying and measuring key performance indicators (KPIs) that reflect developer productivity and system health, and using that data to refine the product roadmap. 

Basic Qualifications: 

• Bachelor’s Degree 

• At least 5 years of experience in a technical product management role, such as Developer Tools, Platform Engineering, SRE, Observability, or a related technical field. 

• Experience with products in the developer tools, cloud infrastructure, or observability space. 

• A proven track record of managing technical products through the full product lifecycle. 

• Experience using data to inform product decisions and a strong understanding of how to measure the success of developer-facing tools. 

Preferred Qualifications: 

• MBA or equivalent experience 

• Direct experience with modern platform engineering concepts, including internal developer platforms (IDPs), service catalogs, and "Paved Road" engineering. 

• Familiarity with modern observability tools (e.g., Grafana), cloud platforms (e.g., Azure, AWS), and container orchestration (e.g., Kubernetes). 

• A strong understanding of Site Reliability Engineering (SRE) principles, including SLOs, error budgets, and effective incident management. 

• Excellent communication skills and the ability to articulate complex technical concepts to both technical and non-technical audiences. 

• A self-starter with a proven ability to operate in an ambiguous, fast-paced environment.