Principal Technical Program Manager

Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations. 
 
As a Principal Technical Program Manager at JPMorganChase within Consumer & Community Bank Technology team, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape. 

 Job responsibilities  

• Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration  
• Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks  
• Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes  
• Guide the selection and implementation of appropriate technologies, platforms and software tools leveraging advanced technical fluency  
• Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies  
• Lead through ambiguity by setting direction, removing impediments, escalating effectively, and balancing speed with risk, controls, and resiliency  
• Influence executive decisions and align stakeholders through crisp technical narratives, transparent communication, decision documents, and outcome-based roadmaps  
• Reimagine ways of working by simplifying processes, clarifying roles, and scaling governance across programs  
• Leverage AI/ML to modernize processes and tools, identify automation opportunities, and deliver measurable improvements with engineering and data partners  

Required qualifications, capabilities, and skills  

• 10+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations  
• Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions  
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives  
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments  
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives  
• Exceptional communication and influence skills, distilling complexity into executive-ready narratives, visuals, dashboards, and data-driven storytelling  
• Ability to connect delivery details, executive decision-making, and strategic trade-offs into actionable plans, measurable milestones, and clear ownership  
• Experience as a change agent, driving adoption, behavioral change, and sustained outcomes  
• Success reengineering operating models and ways of working, supported by metrics, experimentation, benefits realization, and outcome tracking  
• Experience building executive stakeholder communities and aligning on strategy, trade-offs, and roadmaps  
• Relevant certifications and/or advanced degree in a technical or quantitative field 

Preferred qualifications, capabilities, and skills  

• Experience delivering AI/ML-enabled capabilities from concept to production, including model risk, monitoring, and controls  
• Success reengineering operating models and ways of working, supported by metrics, experimentation, benefits realization, and outcome tracking  
• Experience building executive stakeholder communities and aligning on strategy, trade-offs, and roadmaps  
• Relevant certifications and/or advanced degree in a technical or quantitative field 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the TeamOur Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.