About Us
Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.
Our Values
- Data driven: Data decides, not egos
- Courageous: We take risks and challenge the status quo
- Innovative: We're constantly learning, creating, and adapting
- Lean: We focus on customers, using lean testing to learn how to serve them best
- Humble: Past success is not a guarantee of future success
About the Role
As an Analyst at Pearl, you will drive tangible business impact by delivering high-quality insights and recommendations grounded in your ability to combine strategic thinking with rigorous analysis. This role requires not only strong technical skills, but also the confidence and judgment to proactively identify opportunities, challenge assumptions, and advocate for data-informed decisions.
You will collaborate closely with Product Managers, executives, and cross-functional teams to uncover insights, shape strategy, and validate ideas through experimentation.
What You’ll Do
- Collaborate with Product and Analytics leadership to structure and perform deep-dive analyses, delivering actionable insights into key business areas
- Analyze large datasets (internal and external) to identify growth and optimization opportunities, translating findings into clear, compelling business recommendations
- Proactively surface insights and confidently make recommendations, even in ambiguous or evolving problem spaces
- Partner cross-functionally with Product, Engineering, Marketing, and executive stakeholders to align on priorities and drive outcomes
- Perform descriptive and prescriptive analytics using ML models, A/B and MAB experimentation, while building reports to understand business trends
- Track and implement business metrics to drive continuous improvement and support data-driven decision-making
- Act as a lead analyst, gaining deep insights into customers to inform strategic decisions
What We’re Looking For
- 3+ years of experience in product analytics (preferably within e-commerce or customer experience products)
- Proficiency in analysis and business modeling using Excel
- Experience with Google Analytics, BigQuery, PowerBI, and Python / R is a plus
- Strong SQL skills with the ability to write complex queries to extract insights
- Expertise in descriptive and inferential statistical analysis
- Strong experience designing, executing, and analyzing A/B or hypothesis-driven experiments
Core Soft Skills & Ways of Working:
- Confident decision influencer: Comfortable making recommendations and advocating for a point of view backed by data—even when there isn’t a perfect answer
- Executive communication: Ability to clearly and concisely communicate insights, trade-offs, and recommendations to senior leadership
- Cross-functional collaborator: Proven ability to partner effectively with diverse teams and navigate differing priorities
- Curiosity and ownership: Proactively identifies problems and opportunities without waiting for direction
- Comfort with ambiguity: Able to operate in loosely defined problem spaces and bring structure to complex questions
- Storytelling with data: Translates complex analysis into clear, compelling narratives that drive action
Remote From these States: California, Florida, Georgia, Idaho, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wisconsin.
Pay Transparency: Pearl will provide pay transparency information upon application to those in qualifying jurisdictions. (Employment is with JustAnswer LLC, a Pearl company.
Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.
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JustAnswer San Francisco, California, USA Office
38 Keyes Avenue, San Francisco, CA, United States, 94129
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