Product Design Director, Growth & Acquisitions, Business Cards and Payments

Product Design Director, Growth & Acquisitions, Business Cards and Payments
We're currently seeking a design leader to head our Growth & Acquisitions Design team for Business Cards & Payments.
Business Cards & Payments is on a mission to pave the path for businesses to do more business. From our leading small business credit cards to our next-generation spend management and software solutions, we're building the payment products and software that businesses of every size depend on to grow.
As part of the Experience Design team at Capital One, you will be part of a thriving environment of cross-disciplinary creatives and builders. We champion authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.
Role Expectations
As head of growth & acquisitions design, you'll lead a talented, cross-disciplinary team that help small and medium businesses find and adopt the right financial and software solutions for their business . You will collaborate deeply with brand, marketing, product, sales, and engineering teams to shape strategy, deliver products to market and run experiments at scale across platforms that are frequented by over 100+ million users.
This is a "break the mold" role to stretch beyond a single discipline. The ideal leader will blend sharp business acumen and creative energy to create rich brand experiences, drive product conversion, envision compelling software demos and build AI-powered lead generation tools. You will need to be on the bleeding edge of how AI is changing the way businesses do business-and how they discover, shop and buy products. Core responsibilities will include:
Strategic Impact

• Drive Growth & Go-to-Market: Shape go-to-market strategies for new products across credit cards and software, activating brand presence across multiple channels.
• Experimentation & AI Innovation: Drive user research and in-market experimentation, and spearhead generative AI optimization and AI-powered lead generation tools for product discovery.
• Omnichannel Experiences: Deliver and iterate on brand, product, and shopping pathways on capitalone.com.
• Sales Enablement: Partner with sales teams to build compelling demos and tooling that empower both customers and internal sales teams.

Team Leadership

• Organization Scaling: Lead, mentor, and scale a cross-disciplinary team of 12-15 creatives and builders.
• Cross-Functional Partnership: Collaborate deeply with brand, marketing, product, sales, and engineering leaders to align strategy, performance metrics, and roadmaps.

Business Experiences Design Leadership Team
As part of the business experiences design leadership team, you will help inform B2B experiences across Capital One. This includes:

• Activating insights, features and capabilities that can extend across different kinds of business customers and segments
• Connecting features and capabilities for customers who have a consumer and small business relationship with Capital One

Here are some of the expected competencies for this role:
Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes
Leadership: Build a thriving community of designers who are well supported, trained for excellence and able to collaborate with peers in multiple functions and set the vision and strategic direction for your team in close partnership with your cross-functional partners
Human-Centered: Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process
Business-Focused: Demonstrate a mastery of products, processes, customers, competitors and broader industry trends and apply this knowledge to predict shifts in these areas and shape how Design should engage, uncover and solve significant business challenges
Problem-Solving: Revels in the art of the possible, driving cross-functional groups in thinking creatively about potential solutions, illuminating potential pitfalls and fostering shared learnings; builds frameworks for complex decision-making that enable effective debate and accelerate getting to the right solutions
Collaboration: Connect the dots across the organization, proactively bringing together executive partners in ways that drive more coherent experiences, accelerate delivery and elevate the value of design
Communication: Present work to executive leaders and stakeholders, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence change and drive strategic direction
The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact.
Basic Qualifications:

• At least 8 years of experience in a product design role
• At least 3 years of experience leading design teams

Preferred Qualifications:

• At least 10 years of experience in product design role
• At least 5 years of experience leading design teams
• Experience in a design toolkit that spans product design, service design, design strategy and content design
• Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market
• Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, roadmaps and operating models
• Experience working within a design system
• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
• Expertise with design and prototyping tools such as Figma
• Experience managing an interdisciplinary design team
• Proficiency in business case development, grounding product and user experience decisions to business value
• Exceptional written and verbal communication skills
• Exceptional interpersonal skills and relationship building across complex organizations
• Exceptional people management and development skills

• Proficiency with web, mobile and AI technologies, navigating technical constraints to drive sound experience decisions
• Hands-on expertise with modern design, prototyping, and AI tooling

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $230,400 - $263,000 for Director, Design
New York, NY: $251,400 - $286,900 for Director, Design
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).