Product Design Lead - Digital Consumer Experience

As a Leader, you will… 

• Collaborate with Business Product Ownership & Management stakeholders to evolve our Digital Products so they help achieve their Businesses Objectives and Key Results. 

• Shepard Product Experience Visions and Roadmaps, that clearly communicate the intended evolution of our products, and the value they’ll provide our customers and users over time. 

• Confidently strategize and plan product-level discovery and concept design exercises that influence the shape features take, streamlining the detailed feature design and development process. 

• Exercise a strong player-coach mindset, focusing both on creating clarity for other designers on the team, shaping and delegating work that accelerates your core efforts, or carries that work forward. 

• Drive effective research-driven decision-making in our design workflows, in partnership with our research team members and your peer design leads.

• Partner with other design leads on the team, as well as our design producer, to elevate our design and experience craft; emphasizing high quality and consistent outputs that effectively meet our business and experience objectives. 

As an Individual Contributor, you will… 

• Consistently demonstrate thought-leadership to envision and design a desired end-state that meets business goals and end user needs/expectations, as informed by research. 

• Lead fast-paced ideation, concepting, and prototyping sessions to explore and validate experience directions early in the product lifecycle. 

• Define and evolve the structure of our products, anticipating future areas of change and growth, and setting information architecture strategies addressing aspects such as density, and purpose. 

• Mentor Product Designers alongside your peers and build knowledge of design thinking among product teams and senior leadership. 

• Strategize and plan early-stage prototype and test methodologies to drive the team and partners to product design decisions. 

Excellent candidates will also... 

• Have experience shaping a Product through multiple evolutions and has managed multiple designers assisting in shaping and designing those iterations into development-ready features. 

• Have the capacity to improve the team and program muscle in UX Strategy, Wireframing, and Concepting, establishing standards and defining what good looks like, and upskilling the team. 

• Be comfortable in driving evolutions program operating models, ensuring program leadership is maturing when and where design and research participates in the Product Design and Development process. 

• Demonstrate deep knowledge and experience in utilizing and growing design systems that feed multiple programs and evolving team operations to fluidly influence and pull patterns into the system itself, as well as our work and products. 

• Have front-end, generative research experience, either defining and leading research directly, or participating in a supporting role in the definition and execution of research exercises. 

Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or similar, and a minimum of 5 years relevant experience or in lieu of a degree, a combined minimum of 9 years of education and/or relevant/product design work experience. 

• Proven expertise in Product Design/Human-Centered Design 

• Experience creating use cases, flow diagrams, prototypes, scenarios and wireframes to communicate ideas and designs to diverse groups of stakeholders 

• Understanding of strengths and shortcomings of different design thinking methods, including when and how to apply them during product development processes 

• Hands-on experience of designing for a variety of digital touchpoints and non-digital channels and supporting the delivery of those designs 

• Experience supporting the full product development process, from vision to launch to iteration 

• Experience functioning as a project leader as well as an individual contributor 

• Ability to mentor and educate others on the value and principles of good experience design 

• Team player who is comfortable navigating ambiguity within a self-directed culture 

• Ability to establish strong working relationships with colleagues, clients, and key stakeholders 

• Extensive experience conducting remote and in-person workshops; strong familiarity with supporting tools such as Miro and Webex 

• Experience with design and prototyping tools such as Adobe, Sketch, InVision, Figma or other similar tools used widely in the design community 

• Proficiency in industry best practices for desktop, mobile and web applications 

• Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking 

Core Competencies: 

• Customer Centric – Outside in perspective with a focus on improving the customer experience 

• Curiosity – Seeks out ways to improve the customer experience 

• Resilient – Respectful of broad opinions and makes tough calls with ease 

• Driven & Prioritization – Self-motivated and knows how to say no 

• Challenges assumptions 

• Decisive & Lead Taking – Sense of urgency with an ability to inspire followers 

• Takes ownership with a strong sense of accountability 

• Interdependent – Communicates and convenes others; reaches across boundaries 

• Continuously seeks out ways to improve 

• Familiarity with design systems 

• Experience in financial services industry a plus