Product Designer

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 60 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building an AI-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. You’ll join a high-caliber team of leaders, operators, and builders with backgrounds at Uber, Scale AI, DoorDash, Dropbox, Amazon, Meta, and more.

We’re looking for an experienced and systems-oriented Product Designer to join us as our first in-house designer. You will report to the Head of Product and play a foundational role in shaping how care is delivered, managed, and experienced across our platform.

Abby Care is redefining family caregiving with AI-powered products and support. In this role, you’ll design end-to-end experiences across web and mobile for a wide range of users: family caregivers, clinicians, and operators. You’ll tackle complex, real-world problems and help shape the product direction and roadmap.

This is a full-time opportunity based in San Francisco, CA (4 days in-person).

• Own end-to-end product design: You will take full ownership of the design lifecycle, from problem framing and user research to workflows, interaction design, high-fidelity UI, launch, and iteration. You’ll operate with a high degree of autonomy and accountability while being supported by the product and engineering teams.

• Design systems and workflows, not just screens: You will design durable, configurable systems that support complex, multi-step workflows across roles and surfaces. This includes information architecture, role-based permissions, states, statuses, lifecycles, and edge cases. You should optimize for clarity, scalability, and correctness over visual flourish.

• Design for multiple users and contexts: You will design experiences for a diverse set of users: family caregivers (B2C), as well as clinicians and operators (B2B), across both mobile and web. You’ll work with the product and engineering teams to balance differing needs, mental models, and constraints while maintaining coherence across the platform.

• Partner cross-functionally to solve real-world problems: You will work closely with product, engineering, operations, clinical, and compliance teams to ensure solutions work in practice. You’ll help translate technical, regulatory, and operational constraints into thoughtful design decisions.

• Design AI-assisted and human-in-the-loop experiences: You will contribute to the design of AI-assisted workflows that guide, support, and augment users while maintaining trust, transparency, and appropriate guardrails.

• 3+ years of professional experience as a product designer

• Strong experience designing systems, workflows, and information architecture

• Experience designing for multi-role, permissioned products

• Experience across web and mobile

• Comfort owning the full design process, including user research, synthesis, and iteration

• Experience working in healthcare or other regulated, high-stakes industries is preferred

• Experience at startups or on small, fast-moving teams is preferred

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”

2. Urgency with Precision
   Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.

3. Relentlessly Resourceful
   As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.

5. Driven to Redefine What’s Possible
   We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work.

• Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% of your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.

• Generous paid time off. We provide policies that allow you to recharge along with 11 paid company holidays.

• Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.

• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).

• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.