Product Engineer I

We are looking for a highly motivated Product Engineer I to join our team! 

Our Product Engineer plays a strategically important role in ensuring the company’s business success. The primary responsibilities include, but are not limited to, supporting Field Service Engineers (FSEs) and Field Application Scientists (FASs) groups with technical support, authoring and reviewing Best Known Practices (BKPs) for field deployment, and coordinating the rollout and implementation of Engineering Change Orders (ECOs) in the field.

As a Product Engineer (PE), you will train FSE’s on best practices and be the point of contact for field escalations. PEs are system experts and sometimes work side by side with R&D to gain a deep understanding of the system. PEs will help define problem statements, develop mitigations, and are a key contributor to Corrective Action Preventative Action (CAPA) plans.

How You’ll Contribute 

• Test and validate software upgrades, process flows, and service procedures prior to release. Present to customer-facing groups to ensure proper field implementation
• Plan and execute full software releases for customer tools to ensure minimal expected downtime
• Partner closely with software engineering and data operations team to build up knowledge and documentation on troubleshooting, integration efforts, and software/GUI rollout for pipeline management
• Monitor field issues and escalate trends to R&D and Upper Management in the form of dashboards and other high-level communications
• Transfer knowledge from R&D to customer sites by working side by side with engineering, chemistry, and operations groups in system Operational and Performance Qualification stage
• Provide cross fleet data analysis including but not limited to system reliability, performance, and health through Jira reports
• Collaborate with Operations and R&D on product improvement plans. Represent the ‘Design for Serviceability’ and ‘Design for Usability’ perspectives in engineering design reviews
• Other job duties as assigned

Qualifications, Skills, Knowledge & Abilities 

• BS or MS in Computer Science, Engineering, Biomedical, Electrical, Mechanical, Systems Engineering disciplines or core scientific degree
• 1 + year of experience troubleshooting complex systems dealing with electrical, mechanical, and software designs is preferred
• Experience scripting in Bash and/or Python
• Previous experience working in Linux systems
• Background in teaching or transferring knowledge to others to help grow in their technical and troubleshooting skills
• Proficient working on hardware, software and chemistry integration is highly desired
• Some experience in a technical support or customer service role
• Highly curious with a self-starting attitude
• Excellent verbal and written communication skills
• Ability to travel up to 20% of the time to support customer sites

At Ultima Genomics, your base pay is one part of your total compensation package. This role pays between $85,000 and $92,000, if performed in California, and your actual base pay will depend on your skills, qualifications, experience, and location.  Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.  This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

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