Product Experience (PX) Manager

Full Time

Reports to: Head of Application Engineering

Location: San Francisco

About the Company

Multiplier Holdings is a VC-backed startup that acquires and scales high-impact professional services firms through AI and automation. Multiplier operates in high-stakes verticals like tax and corporate accounting, where complex workflows, regulatory requirements, and talent shortages create significant opportunities for automation.

Unlike traditional software vendors, Multiplier integrates tech and service delivery under one roof. The company builds in-house AI and workflow components that can be configured to fit the needs of each acquired firm, increasing firm efficiency and productivity, while elevating the experience for both clients and staff. To learn more, visit multiplierholdings.com.

Why this role exists

Multiplier Holdings is scaling from 3 to 10+ portfolio companies by mid-2026. Our thesis is simple: acquire great firms, then make them materially better through shared technology and scale. The first part is working. The second part needs dedicated owners.

This role is the 10x multiplier for our tech pods in each vertical. PX sits between our portfolio companies and our product engineering team, owning the full product lifecycle from onboarding through ongoing adoption. You'd turn our application capabilities into real, working workflows inside each firm - leveraging AI, automation, and vibe-coded utilities to build repeatable playbooks that scale across the portfolio without sacrificing quality.

This is not a support role. It's a strategic operator role for someone who speaks professional services and product, and is excited about being accountable for making our portfolio companies genuinely successful with our products.

What you'll own

Your work breaks into two stages of the firm lifecycle:

Stage 1: New firm onboarding

Goal: Accelerate product onboarding time from months to weeks

You drive and project manage the end-to-end product onboarding for each new portfolio company:

• Product solutioning — map out firm workflows, identify bottlenecks, design + implement new workflows leveraging internal and 3rd party tools to help improve firm productivity. This might involve building new automations independently or working with the engineering teams to develop new application capabilities.

• Data migration — scope what data needs to be migrated, work with engineers to execute, and validate clean data transfer from legacy systems to our application

• Tooling consolidation — work with Corporate IT to setup firm Microsoft/Google instances, evaluate the existing firm's tech stack, and decide what tools to keep vs consolidate

• Billing setup — configure billing infrastructure so firms can operate from day one

• Initial product training — upskill the firm's employees from 0 to 1 to enable value-creation via our platform

Goal: Measurement infrastructure live within 30 days of firm close

You set up the measurement infrastructure from day one:

• Define and instrument baseline product and business metrics (time per workflow, time in Multiplier vs. client court, etc.)

• Build and manage reports and dashboards that track performance improvement over time

• Create the data layer that helps articulate our platform is actually making firms more efficient (higher throughput, higher FCF)

Stage 2: Ongoing engagement

Once a firm is onboarded, you own the ongoing relationship and product experience:

• Firm product cadence (goal: product adoption + alignment) — lead regular roadmap review sessions and product demo walkthroughs with firm operators and staff, keeping them informed on what's shipping, gathering live feedback, and building buy-in for new capabilities before they land

• Product operations (goal: resolution speed + CSAT) — triage incoming requests and issues, prioritize ruthlessly, and manage the pipeline for tech pod consumption. You help ensure the engineering teams work on the right things.

• Last-mile product customization (goal: CSAT) — tailor existing tools to niche firm use cases using configurations, internal tools, and vibe coding. You’ll build the long-tail solutions that the engineering teams won’t be able to prioritize.

• Value-add support (goal: CSAT)

  • Reporting: enabling automated reporting for firms using our dashboarding tools

  • Billing: enabling automated billing for firms using our billing tools

• Training and enablement (goal: product adoption) — ongoing education, documentation, and change management to drive real adoption amongst staff and end clients

How we'll measure success

Onboarding:

• Onboarding time - Days from close to first productive workflow on platform

• Onboarding NPS- How the firm feels about their technical onboarding

• Readiness - Time to baseline dashboards and reporting live

Ongoing engagement:

• Resolution speed - Time from issue/request reported to resolved

• CSAT - Satisfaction across product ops, customization, and support

• Product adoption rate - % of firm team on platform; % of workflows on native tooling

• Time in court - Time in Multiplier vs. sitting in client/firm court

Who you are

• 4-7 years of experience (aligned to Manager or Senior Manager level). You started as an engineer or in management consulting, moved into SaaS implementation, solutions engineering, product management or product operations. You've been the best person in that role and you're ready for more scope.

• You’re comfortable with being technical but you don't want to be a full-time engineer. You'll work closely with engineers, leverage internal tools, and independently vibe code solutions. You're technical enough to be dangerous and practical enough to ship.

• You speak professional services. You understand how firms operate, how they think about workflows, and what "good" looks like in their world. You've worked with or inside services businesses before.

• You speak product. You can translate messy firm needs into clear engineering requirements, prioritize a backlog, and make tradeoff decisions with confidence.

• You get energy from solving messy operational problems. You thrive in ambiguity, you love working directly with real businesses, and you measure your success by their outcomes, not by features shipped.

• You project manage instinctively. Onboarding a firm involves data migration, IT setup, billing, configuration, training, and metrics, all happening in parallel. You keep all of it moving.

• You communicate with clarity and conviction. You'll be leading crucial conversations with firm leadership and staff. That means running demo sessions, leading roadmap reviews, and navigating change management conversations. You're comfortable presenting to senior operators and can build buy-in without a script.

What this role is not

• A support ticket queue. Firms should never feel like they're logging helpdesk requests.

• A shadow engineering team. You complement the tech pods, you don't duplicate them.

• Passive account management. You are proactive, embedded, and outcome-driven.

Why join us

You won't be buried in a feature factory or managing a backlog from a distance. You'll work directly with firm leadership across 3-5+ portfolio companies, have a seat at the table with engineering, and own real outcomes for real businesses. The platform is early enough that your fingerprints will be on how it evolves, and the portfolio is growing fast enough that your scope will too. If you want high autonomy, high ownership, and the chance to build something from the ground up, this is it.

What we offer

• Opportunity to join early in the growth journey of a company building a differentiated operator model at the intersection of services and AI.

• High visibility, broad strategic responsibility, and the potential to evolve rapidly into a leadership role

• Competitive salary + performance-based bonus / equity

• Unlimited paid leave, to rest and recharge as necessary

• Remote or flexible hybrid work arrangement depending on location

• Comprehensive medical and dental insurance coverage