Principal Product Manager, AI

Pair Team is building a new kind of healthcare system across Medicaid, Medicare, and public assistance programs: one that recognizes that access to housing, nutritious food, and reliable transportation are just as critical to health as having the right medications or seeing a doctor.

As a public benefit corporation and AI-enabled medical group, we partner with shelters, food pantries, and community organizations to deliver “whole-person” care to the 115 million Americans who rely on the safety net. We are currently the largest complex care provider in California with over 500 employees and are expanding nationally. Our model replaces fragmented healthcare and social services systems with one trusted relationship for all medical, behavioral, and social needs.  We improve access, build trust, and dramatically lower costs (52% fewer ER visits, 26% fewer hospitalizations). Our model is a rare combination of saving tax payer dollars ($150B annually at scale) while putting people on an upward life trajectory. At national scale, this approach would save taxpayers.

These outcomes are driven by the AI-first, whole-person infrastructure we are building — a platform that connects healthcare and social-service organizations into a unified network. Leveraging our vast data and years of operational experience, we are building the agentic infrastructure for the safety net to coordinate care, automate operations, and learn from every patient interaction to continuously improve outcomes.

Read more about the AI-First Medicaid System we are building here.

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
• Journal of General Internal Medicine: A Novel Intervention for Medicaid Beneficiaries with Complex Needs

We’re hiring an AI Principal Product Manager to design, deploy, and scale conversational agentic systems into the most trusted whole-person care AI experience.

This is a hands-on role for someone fluent in LLM tech who wants to build at the intersection of healthcare and applied AI. You’ll own how our agents reason, interact, and deliver value—developing both the taste and the infrastructure behind a world-class care experience.

You’ll partner with engineering and operations to move fast from prototype to production, treating this work as your own personal mission.

• Design and deploy multi-agent systems that support care coordination and patient engagement at scale.
• Develop the “taste” behind agentic engagement—how our agents communicate, reason, and collaborate with human care teams.
• Iterate on the agent ↔ care team interface, defining the user experience for human-in-the-loop collaboration within our core platform.
• Prototype and pilot new LLM use cases to accelerate Pair’s impact, from intake to outreach to ongoing member management.
• Own internal data labeling and eval products, including tooling, workflows, and partner integrations.
• Manage LLM operations—trace annotation, eval development, model monitoring, and human feedback loops.
• Collaborate cross-functionally with engineering, clinical ops, and design to translate complex real-world workflows into scalable AI systems.
  

• Proven track record shipping and iterating on AI or consumer-facing conversational products.
• Deep familiarity with LLM-based product development, prompt engineering, multi-agent orchestration, and evaluation frameworks.
• Experience defining product strategy and success metrics for early-stage, ambiguous problem spaces.
• Data-driven, first-principles thinker who thrives in high-velocity, cross-functional environments.
• Collaborative leader with a strong sense of ownership and a deep personal connection to our mission.
  

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

• Competitive salary: $190K-$250K
• Equity compensation package
• Flexible vacation policy – take the time you need to recharge
• Comprehensive medical, dental, and vision coverage
• 401(k) through Guideline
• 100% company-sponsored short- and long-term disability and life insurance
• Subsidized backup childcare and caregiver supports through Wellthy
• Work entirely from the comfort of your own home
• Monthly $100 work from home expense stipend
• Equipment provided for the role
• Opportunity for rapid career progression with plenty of room for personal growth

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. 

Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.