Product Manager - Internal Products

ABOUT JACKPOT:

At Jackpot.com, our mission is to create the most trusted online lottery and gaming destination. From the very beginning, we've focused on delivering a seamless, user-friendly experience that allows players globally to enjoy their favorite games in a secure, exciting, and engaging environment.

Internally, we’ve fostered a culture built on our core values – Decisiveness, Grit, and Lifelong Learning. These principles shape our work environment and guide our efforts as we collaborate, innovate, and support one another in scaling our platform to leave a lasting impact on the gaming industry.

About the Role:

Reporting to our Director of Product Management, our Product Manager, Internal Products will partner with Jackpot’s Operations team to optimize the systems and capabilities that power their day-to-day work. You will own the customer facing and backoffice experiences critical to Jackpot’s success as we scale. Though this role is remote, we are looking for team members who are physically located on the East Coast. You will closely collaborate with many stakeholders to execute on our roadmap and strategic initiatives as we continue to grow. This is a perfect opportunity for someone in their early Product Management career looking for a fast-paced environment where you can bring your creativity and problem solving skills to the table and see the direct impact of your work on the business!

What You’ll Do:

• Develop a deep understanding of our internal operations workflows, systems, and challenges through research, data analysis, hands on experience, and collaboration with stakeholders
• Champion the product vision and strategy for operations driven capabilities, owning and prioritizing the operations product backlog and roadmap
• Lead structured intake, prioritization, and execution of bugs, features, and enhancements
• Craft experiences for our end users by owning projects in our Operations product portfolio and collaborating with engineers, designers, analysts, and the operations team members to drive shared goals, manage risks or trade-offs, and maintain project timelines
• Deliver best-in-class experiences that drive operational efficiency, support product scale, and increase customer conversion and retention
• Proactively utilize data, your analytical expertise, and customer insight to influence the development and roll out of new products and improve existing flows
• Be the voice of the customer and help provide context, empathy and rationale behind customer needs
• Contribute to a strong and creative backlog of ideas focused on improving the full growth funnel

You Ideally Have:

• 2-4 years of Product Management experience 
• Acted as a key contributor to successful and innovative software products through the ownership and execution of product initiatives and workstreams
• Experience being scrappy within a medium to large size technology company - getting things done while building process
• Impeccable written and verbal communication and project management skills
• Worked remotely across time zones and countries in a Product or cross-functional role
• Comfort defining success and holding those around you to that standard
• The willingness to travel 1-2x per quarter for Product team onsites in NYC and to our Field Operations locations as needed

It’s a Bonus If You Have:

• Experience in Gaming or e-commerce products

About You:

• You’re energized by a fast-moving startup and thrive in a fast-follower environment—ship, learn, iterate
• You possess a deep customer empathy and ability to understand motivations and goals of people different from yourself
• You have the ability to make decisions with data when available and without when necessary
• You’re committed to continuous improvement—of your craft and the product
• You manage competing priorities calmly, structuring your time and setting clear expectations - you aren’t afraid to say no to some things to be better able to deliver on others
• You’re adaptable and solutions-oriented, comfortable with change and ambiguity.
• You enjoy collaborating cross-functionally yet take autonomous ownership of outcomes
• You have grit and a “no task too big or too small” mindset; you bias to action
• You stay current on product and automation trends and share POVs/experiments that unlock growth

One of Jackpot’s core values is Lifelong Learning. We don’t believe we are ever finished products and strongly believe in growing and developing to improve ourselves. If what you’ve read so far sounds exciting but your experience doesn’t quite match what we’re looking for, we strongly encourage you to apply anyway! We are committed to building a diverse, inclusive team where everyone can feel proud to contribute to.

What We Can Offer You:

• $100,000 - $130,000 base salary + bonus + equity 
• The opportunity to have a voice, say, and “leave your fingerprints” on our product and business
• Benefits on par with leading, progressive tech companies (think 100% employee-only coverage, monthly HSA contribution, mental health offerings, etc.)
• 401k
• Paid parental leave
• Dedication to Lifelong Learning through our Monthly Speaker Series and Munch & Learns
• Monthly cultural and social events
• A culture of trust and accountability

Jackpot is an Equal Opportunity Employer committed to providing a safe and inclusive workplace free from discrimination and harassment. We foster a diverse environment where all employees can thrive, feel valued, and contribute to making a positive impact together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law.