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The Product Manager will develop strategies for telehealth offerings, manage user journeys, ensure compliance, and collaborate across teams to enhance customer experience and workflows.
About the Role:
We are looking for a Product Manager to lead the execution and scaling of exciting new offerings as we expand into telehealth services and programs. This role sits at the intersection of E-commerce, healthcare workflows, and compliance, ideal for someone who enjoys building 0<1 products in regulated environments.
Specific responsibilities:
- Product Strategy & Roadmap
- Develop product strategy for telehealth-connected offerings and workflows
- Define and maintain a prioritized roadmap aligned with business initiatives
- Identify opportunities to improve conversion, revenue, and customer experience
- Telehealth and Subscription Program Development
- Design and manage the telehealth user journey including scheduling, intake, provider review, and follow-up
- Partner with engineering to integrate with telehealth platforms, EHR systems, or third-party API’s
- Collaborate with Marketing & CX to ensure clear customer workflows and messaging
- Define features such as appointment flow, documentation delivery, payment logic, and customer notifications
- Build and manage the end-to-end Experience (Customer < Provider < document issuance < storage & retrieval)
- Ensure HIPPA, PHI, and regulatory compliance in collaboration with Legal & Compliance
- Work with providers and/or telehealth partners to establish review processes
- Create scalable, secure, and auditable workflows for ongoing use
- Minimum of 4-7+ years of Product Management experience in E-Commerce, SaaS, or digital healthcare
- Been part of a 0-1 Product build and has experience around subscription Product
- Experience building or integrating telehealth or digital intake workflows required
- Strong understanding of regulated data handling, privacy, and security best practices
- Experience working with engineering on API integrations and platform builds
- Bachelor’s degree in Project Management, Computer Science or a related field
Familiarity with SFCC, SFDC, and SQL
- Impeccable organization and time management skills
- Even more important than being a problem-solver is being excellent at identifying problems (we can ideate on solutions after!)
At Health-E Commerce, our goal is to provide an offer that supports growth potential within the role and allows for future salary progression. Final compensation is evaluated on various factors which include but aren’t limited to experience, skills, internal equity among peers, and geographic location.
- Compensation: $140,000 - 180,000
- Discretionary Annual Bonus Eligibility: Up to 15%
- Medical, Dental, Vision, and 401K with a company match
- Dependent Care, FSA & HSA accounts
- Paid Parental & Bonding Leave
- Flexible PTO & office closure on all major holidays
- Monthly wellness & internet reimbursements
- Professional development including certification support & leadership coaching
- Mental Health resources
- 100% remote within the United States
- Must be able to work EST hours
Top Skills
E-Commerce
SaaS
Sfcc
SFDC
SQL
Telehealth
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