Product Specialist

Company Description

Lance (YC W26) develops autonomous AI agents that handle calls, close sales, and manage operations, enabling your team to focus on providing excellent guest experiences. Trusted by leading hotel groups across the U.S., Lance supports 50+ hotels with brands like Marriott, Hilton, and Hyatt. Using advanced Computer Use Agent technology, Lance agents integrate seamlessly with existing hotel software to make real-time decisions and efficiently manage complex tasks.

Role Description

This is a full-time, on-site Product Specialist role based in San Francisco, CA. The Product Specialist will be responsible for collaborating with client hotels, internal product teams, and building relationships with hotels around the world helping to implement Lance's AI solutions

Qualifications

• Work 996 In-Person San Francisco

• Background in Consulting and problem-solving to address client requirements

• Strong communication skills in Sales and Customer success

• Excellent troubleshooting and customer engagement skills

• Familiarity with hospitality industry software and AI technologies is a plus

• Bachelor’s degree in Hotel Management, Computer Science, or Business is a plus

Total Compensation

$80,000 - $130,000 Cash + Equity + Bonus

Monthly Health and Wellness Stipend

Complimentary In Office Meals