Product Support Rebuild Specialist

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter.  Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Job Description

Peterson Cat has a need for a Product Support Rebuild Specialist who can be based at any Peterson location.

SUMMARY

The Product Support Rebuild Specialist is responsible for profitably growing Peterson’s machine rebuild business through operational excellence to achieve Peterson’s strategic five-year product support growth goals. This position supports Peterson’s Earthmoving business unit in all aspects of machine rebuilds with two key responsibilities: First, the position acts as a subject matter expert and assist local service departments to enhance efficiency and profitability. Second, this position supports a dedicated team of Technicians and Parts Department employees and managers that focuses on rebuilding machines and components for customer and used equipment rebuilds.

Additionally, the Product Support Rebuild Specialist develops processes and procedures for the planning and execution of each rebuild work order, clearly defining the scope of each segment in detail with the necessary steps and parts. This position is involved in every rebuild taking place across all Peterson shops, overseeing rebuild operations with an estimated annual revenue of $20 million. The success of this role is evaluated on the overall growth and profitability of machine rebuilds.

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Adhere to all Peterson Rebuild Specialist Standard Operating Procedures.

• Validate quality of Rebuild PSE leads.

• Work with the central quoting team to develop a standard job for each machine model in specific detail by segment, including defined labor times and the parts required to complete each task.

• Assist with the job planning and oversee parts ordering and staging for machine rebuilds.

• Help with scheduling each rebuild to ensure there is adequate capacity to get the job done within the customer’s timeline.

• Act as a resource to assist Technicians when a task requires technical assistance to perform safely and productively.

• Develop processes and procedures for the planning and execution of each rebuild work order, clearly defining the scope of each segment in detail with the necessary steps and parts; ensure the required parts are ordered in advance, staged, and delivered to the shop for just in time daily needs. 

• Facilitate weekly Monday morning meetings to check progress with the rebuild teams, ensuring the service managers and assigned parts personnel also attend.

• Ensure weekly updates on machines in the process of being rebuilt are documented and sent to the customer.

• Use software to track, measure, and schedule the rebuild process and journey for each machine

• Build process maps for the Service Department to utilize

• Assist in preparing marketing and sales materials related to Peterson’s rebuild services

• Visit each rebuild shop in person monthly and host that week’s progress meeting.

• Asist in organizing and hosting rebuild customers at the local shop to provide progress updates, with the frequency of the visits being dictated by the customer.

• Perform a post-assessment with the rebuild team to recap the results of the job upon completion; determine if the machine was delivered on time and if the flat rate quoted to the customer was achieved

• Support Product Support and Machine Sales Representatives on customer visits to present rebuild proposals.

• Act as a liaison with CAT representatives to develop rebuild programs, training, and technical support specific to rebuilds as needed.

• Register Certified Rebuilds in CAT’s system which includes warranty.

• Assist local service departments to determine if any service tools are needed to support machine rebuilds to enhance efficiency and safety.

• Ensure all stakeholders know the advantages of rebuilding Caterpillar equipment.

• Work safely always; adhering to all applicable safety policies. Comply with all company policies, procedures, and standards.

• Operate company or personal vehicle as needed.

• Travel approximately 35% of the time throughout Peterson’s territory (including overnight travel) to accomplish job functions listed above as well as company events, professional development, and industry conferences.

QUALIFICATIONS

Associate degree from a fully accredited college in a related field; and a minimum of seven (10) years of directly related experience in service or parts operations, preferably in a heavy industrial environment with; or an equivalent combination of education and work experience.

CERTIFICATES, LICENCENSES, REGISTRATIONS

Maintain a valid driver’s license and a satisfactory driving record.

The pay range for this position at the San Martin, San Leandro, or Santa Rosa locations is $113,000-135,000 annually. (Starting wage will depend on experience and education. We also offer a total compensation package in addition to base salary.)