Production Support Engineer - Watertown, WI

Key Responsibilities

• Maintain, collect, and report production quality documentation and records.
• Provide frontline technical support to production teams by troubleshooting and analyzing electro-mechanical components, assemblies, and systems.
• Implement, maintain, and regulate production support tools and required test equipment.
• Analyze in-house production failures and determine root causes; develop and implement corrective actions.
• Investigate production-related installation failures and implement appropriate corrective and preventive actions.
• Collaborate with internal stakeholders to resolve technical issues and improve manufacturing processes.
• Support continuous improvement initiatives, including housekeeping principles, tooling enhancements, line layout optimization, and procedure updates.
• Ensure ergonomic and workplace safety considerations are incorporated into tools, equipment, and manufacturing methods.
• Support and promote compliance with ISO, UL, OSHA, and other applicable standards and regulations.
• Conduct process audits and work with inspectors and internal teams to implement and monitor safe work practices.
• Support quality and production training initiatives for employees.
• Assist with transferring product lines, supplier evaluations, and manufacturing improvement projects as needed.

Skills, Knowledge & Expertise

• Associate degree in Engineering Technology, Manufacturing Technology, Industrial Technology, or a related field preferred.
• Minimum one year of related manufacturing, production support, quality, or engineering experience; or an equivalent combination of education and experience.
• Proficiency with Microsoft Office and other business software applications.

Technical Skills

• Strong troubleshooting skills related to electro-mechanical products, systems, and manufacturing processes.
• Ability to interpret technical instructions, schematics, drawings, and diagrams.
• Working knowledge of quality standards, manufacturing best practices, and continuous improvement methodologies.
• Understanding of ISO, UL, OSHA, and other regulatory requirements.
• Ability to utilize hand tools, power tools, and production test equipment.
• Ability to work with basic math, engineering principles, and data analysis techniques.

Professional Skills

• Strong analytical and problem-solving abilities with the capability to define problems, collect data, establish facts, and draw sound conclusions.
• Excellent communication and presentation skills, with the ability to effectively interact with leadership, employees, suppliers, and third-party partners.
• Strong organizational, follow-up, and time management skills.
• Ability to work independently and collaboratively in a fast-paced manufacturing environment.
• Strong computer skills and attention to detail.

Physical & Travel Requirements

• Ability to work safely in a manufacturing environment and comply with all company safety rules and regulations.
• Occasional domestic and international travel may be required for product transfers, training, supplier audits, process improvement activities, and visits to other Glory facilities.

Job Benefits

• 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate.  Plus, Glory matches 3% up to 6% of your contribution
• Health insurance – 3 medical plans to choose from.  High, Medium and Low deductible through Blue Cross Blue Shield
• MDLive – 24/7 Virtual Doctor plus a Nurse Line 
• Dental insurance
• Vision insurance
• FSA / Dependent Care
• Voluntary Life Insurance
• Basic Life insurance and AD&D – Company paid 
• Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid 
• Paid Vacation – start with a prorated amount of hours your first year depending on start date.  80 vacation hours earning your first full year and vacation hours increase based on years of service
• Paid Sick days based on City/State requirements 
• Paid Holidays – 9 to 11 days based on start date
• Professional development assistance
• Education assistance
• Adoption Assistance
• Legal and ID Theft plans
• Annual Bonus opportunity 
• Opportunities for internal promotions/career advancement 

About
Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory ValuesThe Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.  Customer Delight. We put our customers first.Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.