Program Manager - Culture & People Development

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X,  and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

The Culture, People Development & People Analytics team shapes Twitch’s internal culture where everyone can grow, connect, and do their best work. We lead learning and development programs, inclusive employee experiences, and people analytics for a ~1,000 person hybrid organization. Our vision is to build tailored, data-informed people programs that drive growth, belonging, and productivity across every level of the company. We're a small, high-impact team entering an exciting chapter: expanding our role in AI learning enablement while continuing to deliver the in-person and virtual experiences that define Twitch's culture. If you're energized by building in a fast-paced environment where your work is visible, varied, and directly tied to how people experience their jobs, this is the team for you.

This is a Program Manager role that serves as an individual contributor on the Culture & People Development team, reporting to the Director of Culture, People Development & People Analytics. The role is Bay Area-based with expected onsite responsibilities in our San Francisco office. Your time will be split between two focus areas: (1) learning enablement, with an emphasis on AI upskilling and change management, and (2) workplace culture and learning experiences delivered across hybrid, virtual, and in-person formats. You will own and evolve an existing program portfolio focused on supporting our individual contributors and cross-functional teams while also building new initiatives where the strategy may not yet be defined.

• Partner with cross-functional leaders to design learning experiences that accelerate skill development and support change management across the company, with a particular focus on AI.
• Own end-to-end management of a hybrid culture and learning portfolio, including vendor-delivered workshops, "by request" team learning sessions, and flagship in-person events at our San Francisco HQ.
• Create and iterate on program communications, learner-facing content, and learning platform materials that drive visibility and engagement.
• Define success metrics, drive timely decisions, and proactively identify and mitigate risks to keep programs on track and continuously improving.

• 4+ years in program management, learning & development, talent development, or a related people/HR function    
• Bachelor's degree or equivalent professional experience
• Hands-on experience with AI tools in a professional context (we'll ask you about this!)
• Experience managing cross-functional projects from inception to completion where the business problem or solution may not be fully defined
• Ability to manage concurrent people programs with unique audiences and competing timelines while proactively clearing blockers
• Experience planning and delivering hybrid and in-person learning experiences, with a history of using data to measure program effectiveness and inform improvement
• Strong written, visual, and verbal communication skills, with the ability to transform requirements into clear documentation, compelling content, and regular stakeholder updates
• Ability to facilitate engaging learning environments, ask probing questions that surface stakeholder needs, and dive deep into root causes and motivations

• Experience with instructional design tools and/or learning management systems (Articulate Rise, Canva, and Workday Learning is a plus!)
• Experience managing vendor relationships end-to-end: procurement, contract renewals, and ongoing partnership management
• You watch, stream, or are genuinely curious about Twitch, gaming, or live entertainment

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Job ID: TW9202