Program Manager, Learning and Development (L&D), Sales and Customer Success Academy

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Program Manager, Learning and Development (L&D), Sales and Customer Success Academy
Job Title: Program Manager, Learning and Development (L&D)
Overview: The Program Manager, Learning and Development (L&D) plays a pivotal role in designing, delivering, program managing and optimizing high-impact skilling initiatives and development programs for Sales and Customer Success teams, in a way that is aligned with the organization's strategic priorities at the global and regional levels. Sitting within the global Sales and Customer Success Academy team, this role is responsible for managing a portfolio of initiatives that build capability across Sales and customer-facing roles.
The ideal candidate brings expertise in program management, stakeholder engagement, and experience design, with a strong focus on enabling excellence in skilling and learning. This individual will lead the end-to-end execution of development experiences for Sales teams in the Americas, ensuring they are consistent with the globais frameworks, innovative, scalable, and tailored to meet evolving business needs-while also contributing to broader learning and development efforts that support employee growth and organizational effectiveness.
Role and Responsibilities:
Experience Design:
o Engage with key stakeholders to gather learning needs, program requirements, timelines, and strategic outcomes.
o Support the learning design process at global and regional levels.
o Partner with and work closely with the Sales and Customer Success Academy Leadership Team, the broader L&D Team, with Instructional Designers, External Partner, HR, Sales Excellence and Sales Teams to envision and design learning programs that are aligned with strategic objectives, showcase best practices, and are delivered through high-engagement, cost-effective modalities (e.g., in-person, virtual, e-learning).
o Ensure learning programs incorporate feedback and adapt to changing organizational needs.
Program Planning and Execution• Lead the program management and implementation of engaging and effective learning experiences that address the needs in Americas. • Manage skilling initiatives and learning programs that align with business needs, timelines, and available resources.• Coordinate with cross-functional partners mentioned above to ensure smooth and effective delivery.• Track progress and adjust plans as needed to meet program goals and deadlines.
Stakeholder Management• Proactively keep stakeholders informed and aligned throughout the lifecycle of leadership programs.• Act as the main point of contact for program-related communications, building strong relationships with internal teams and external partners.
Resource Management• Support resource planning and scheduling to ensure programs are well-staffed and funded.• Monitor budgets and spending to ensure programs stay within financial targets and resources are used effectively.
Quality Assurance• Ensure Sales development experiences meet quality standards and deliver meaningful impact.• Apply feedback and lessons learned to continuously improve program design and execution.
Data Analysis and Reporting• Gather and analyze data to assess program effectiveness and identify areas for improvement.• Create clear, actionable reports that highlight outcomes, trends, and recommendations.
Benchmarking and External Insights• Stay informed on leadership development trends and best practices.• Bring fresh ideas and external perspectives to enhance program relevance and innovation.
Process Improvement• Review and refine existing workflows to improve efficiency and impact.• Introduce practical solutions and best practices to strengthen program delivery.
Team Leadership• Provide day-to-day guidance and support to program contributors.• Foster a collaborative, inclusive, and high-performing team culture.
Skills and Qualifications
We're looking for a versatile program manager with a strong track record of driving impactful initiatives-ideally in sales and customer-facing teams' development, but also in related areas such as human capital management, education, or business-facing roles where experience in developing people, leading programs, and influencing change is central. Success in this role depends less on formal credentials and more on the ability to design, deliver, and manage impactful programs that build leadership capability across the organization.
What you bring:• Program Leadership - Experience managing complex initiatives from concept to execution, especially in leadership development or related areas.• Design Thinking - Ability to shape engaging, relevant experiences that meet the needs of diverse audiences.• Stakeholder Engagement - Skilled at building relationships, influencing across levels, and navigating a matrixed environment.• Execution Excellence - Strong organizational skills with the ability to juggle multiple priorities, stay on track, and deliver high-quality outcomes.• Analytical Mindset - Comfortable using data to inform decisions, measure impact, and continuously improve programs.• Communication Strength - Clear, confident communicator who can tailor messages for different audiences and facilitate meaningful dialogue.• Adaptability - Thrives in a fast-paced, evolving environment and brings a proactive, solution-oriented approach to challenges.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.