Program Manager, People Operations

 

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,700,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

 

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.
THE ROLE 

We are seeking a Program Manager, People Operations to drive and scale critical People initiatives across the company. This role will sit at the center of People Ops, partnering cross-functionally with Talent Acquisition, HRBPs, Internal Communications, Finance, and Operations to design and execute high-impact programs that improve employee experience, operational efficiency, and organizational effectiveness.

This is a highly cross-functional, execution-focused role for someone who thrives in ambiguity, can manage multiple workstreams simultaneously, and is equally comfortable building from scratch and optimizing existing programs.

RESPONSIBILITIES

• Own and drive end-to-end People programs (e.g., onboarding, performance cycles, engagement initiatives, retention strategies)
• Build and scale operational processes that improve efficiency across People Ops and cross-functional teams
• Partner with HRBPs, TA, and leadership to translate business priorities into structured People programs
• Manage program timelines, milestones, and stakeholder communication to ensure successful delivery
• Identify gaps in current processes and implement scalable, data-driven solutions
• Leverage data and insights to measure program effectiveness and inform continuous improvement
• Coordinate across systems (e.g., Workday, Greenhouse, other People tools) to ensure seamless execution
• Create clear documentation, playbooks, and communication materials for programs and processes
• Act as a central point of coordination across People Ops initiatives, ensuring alignment and prioritization
• Identify and implement AI-driven solutions to streamline People Ops workflows (e.g., intake, scheduling, communications, survey analysis)
• Evaluate and pilot new tools that improve efficiency, reduce administrative burden, and enhance employee experience
• Embed AI into program design (e.g., automated insights from engagement surveys, performance cycle support, onboarding content)
• Own and manage People Ops OKR tracking and reporting, ensuring clear visibility into progress, risks, and outcomes; drive regular updates, alignment, and accountability across stakeholders.
• Develop and operationalize the L&D roadmap, including planning, prioritization, and execution of key initiatives (e.g., onboarding, leadership development, capability building) in alignment with strategic business needs.

QUALIFICATIONS

• 3+ years of experience in Program Management, with ideal exposure to People Operations, HR
• Proven experience managing complex, cross-functional programs from concept to execution
• Strong project management skills with the ability to manage multiple priorities simultaneously
• Experience building and improving People processes in a fast-paced, high-growth environment
• Excellent stakeholder management and communication skills
• Strong analytical mindset with the ability to use data to inform decision-making
• Experience working with HRIS and recruiting systems (e.g., Workday, Greenhouse)
• Highly organized, detail-oriented, and execution-focused

PREFERRED QUALIFICATIONS

• Experience in eCommerce, logistics, or high-volume workforce environments
• Background supporting both HQ and frontline/operations teams
• Familiarity with employee engagement, performance management, and retention programs
• Experience with change management and large-scale program rollouts
• Passion for Thrive Market’s mission and values

BELONG TO A BETTER COMPANY

• Comprehensive health benefits (medical, dental, vision, life and disability)
• Competitive salary (DOE) + equity
• 401k plan
• 9 Observed Holidays
• Flexible Paid Time Off
• Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences
• Ability to work in our beautiful office in Playa Vista
• Free Thrive Market membership with exclusive employee discount
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
  

We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.

Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer
At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!

Employment with Thrive Market requires that employees be based in the United States. This is a condition of employment and must be maintained throughout the duration of employment.

If you need assistance or accommodation due to a disability, please email us at [email protected] and we’ll be happy to assist you.

Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com.
© Thrive Market 2026 All rights reserved.

JOB INFORMATION

• Compensation Description - The base salary range for this position is $65,000 - $80,000/Per Year.
• Compensation may vary outside of this range depending on several factors, including a candidate’s qualifications, skills, competencies and experience, and geographic location.
• Total Compensation includes Base Salary, Stock Options, Health & Wellness Benefits, Flexible PTO, and more!
• This position requires traveling to our HQ office in Los Angeles, California, twice a year for all-company summits; once in the summer and once in the winter.